Customer Experience Support Professional (Remote)

Chelsia Nicole Melendez (Nicole)

*****************@*****.*** 347-***-****

PROFESSIONAL SUMMARY

Reliable and adaptable professional with experience in healthcare, customer-facing roles, and community-based support. Currently a student seeking part-time or temporary opportunities while continuing academic training. Strong communicator with the ability to work effectively in fast-paced environments, support diverse populations, and provide high-quality service.

CORE SKILLS

● Customer Service & Guest Experience

● Patient Support & Caregiving

● Communication & Interpersonal Skills

● Documentation & Attention to Detail

● Fast-Paced Environment Experience

PROFESSIONAL EXPERIENCE

Usher / Guest Experience Staff

The Messi Experience – Chicago, IL 2025

● Guided individuals and large groups through event experiences, ensuring smooth flow and clear communication

● Maintained a welcoming, organized, and safe environment during high-volume events

● Delivered high-quality customer service to diverse guests, resolving questions and issues efficiently\

● Adapted quickly in fast-paced settings while supporting team operations Community-Based Coordinator

Project Stay New York, New York 2020 – 2024

● Supported outreach efforts connecting individuals to healthcare and social services

● Coordinated volunteer schedules, logistics, and engagement for program activities

● Assisted in organizing large-scale events such as health fairs and educational workshops

● Worked directly with diverse populations, providing support and resource navigation Medical Scribe

ScribeAmerica – Emergency Department Silver Spring, MD 2018 – 2020

● Documented patient histories, physician notes, and treatment plans in real time

● Maintained high accuracy and attention to detail in a fast-paced clinical environment

● Supported workflow efficiency and communication between healthcare providers

● Gained strong understanding of clinical processes, patient care, and medical terminology Doula (Care Support Role)

Community of Hope – Washington, DC 2018 – 2019

● Provided emotional and physical support to clients during labor and postpartum care

● Assisted with comfort measures, education, and communication between patients and care teams

● Maintained a calm and supportive presence in high-stress situations

● Advocated for patient needs while ensuring safety and comfort LEADERSHIP & COMMUNITY ENGAGEMENT

● Coordinator, Student Tutoring Program for English Language Learners

● Organized 20+ events including wellness programs, cultural showcases, and community initiatives EDUCATION

American University – Bachelor of Arts in Economics, Minor in International Studies 2018 ADDITIONAL INFORMATION

● Fluent in English

● Comfortable working evenings, weekends, and flexible schedules

● Strong experience working with diverse and underserved populations

● Available to start immediately

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