Data Entry Specialist with 5+ Years Experience

SHIRLANNE GAY

713-***-**** *.*********@*****.*** Houston, TX

DATA ENTRY SPECIALIST

• Detail-oriented Data Entry Specialist with over 5 years of experience in high-volume remote environments focusing on data validation and quality control.

• Managed complex data intake for ~50+ weekly customer submissions, ensuring 100% adherence to structured data formats and template requirements.

• Identified and resolved data inconsistencies in large datasets using Microsoft Excel to maintain high levels of accuracy and process integrity.

• Collaborated with cross-functional teams and customers to provide clear feedback on data submissions, improving overall onboarding efficiency.

WORK EXPERIENCE

INSIGHT GLOBAL/HANGER CLINIC REMOTE

DATA ENTRY/ PAYMENT SPECIALIST Sep 2021 - Jan 2026

• Analyzed datasets to identify trends and anomalies, ensuring high-quality data standards for downstream processing.

• Collaborated with cross-functional departments to streamline data collection and ensure the accuracy of customer submissions.

• Transferred data from Salesforce order forms into Microsoft Excel spreadsheets while maintaining strict formatting accuracy.

• Generated detailed data entry reports and documentation to track submission status and ensure data integrity.

• Validated customer data against standardized templates to ensure all mandatory fields were populated correctly before processing.

CONVENCARE REMOTE

CONTRACT PATIENT SCHEDULER (Contract) Jan 2019 - Jun 2021

• Managed patient scheduling and communications via multiple channels, maintaining a professional and detail-oriented approach.

• Maintained accurate patient accounts using specialized spreadsheets and software, ensuring data quality across various platforms.

• Complete customer inquiries with HIPPA integrity.

• Executed follow-up communications with clients to provide guidance and resolve outstanding account issues.

• Reviewed account information for missing fields and requested corrections from users to ensure complete records.

TIME ETC REMOTE

CONTRACT VIRTUAL ASSISTANT (Contract) Oct 2017 - Dec 2018

• Developed structured Word and Excel documents to support administrative workflows and data organization.

• Coordinated with customers via phone and email to provide actionable feedback and resolve service inquiries.

• Work independently in a virtual office to meet client deadlines.

• Provided professional customer support to ensure client needs and service level agreements were met.

• Utilized CSV and other data formats to organize client information for migration into internal tracking systems.

MUELLER WATER CONDITIONING HOUSTON, TX

OFFICE ADMINISTRATOR Jan 2014 - Sep 2017

• Compiled weekly sales reports to track product performance and identify data patterns for management review.

• Processed accurate data entry into company databases while adhering to strict naming conventions and validation rules.

DIVINE PHARMACY HOUSTON, TX

CERTIFIED PHARMACY TECHNICIAN Dec 2010 - Nov 2013

• Verified prescription requests for completeness and accuracy, performing high-stakes quality control on sensitive medical data.

THE ROOM STORE HOUSTON, TX

DATA ENTRY CLERK Jul 2003 - Aug 2009

EDUCATION

WILLOWRIDGE HIGH SCHOOL SUGAR LAND, TX

HIGH SCHOOL DIPLOMA

ITT TECHNICAL COLLEGE HOUSTON, TX

BS, BUSINESS ADMINISTRATION

REMINGTON COLLEGE HOUSTON, TEXAS

TECHNICAL DIPLOMA, CPhT

SKILLS

Data Management & Quality Control: Data Validation, Data Quality, Data Entry, Quality Control, Data Migration, Data Templates

Technical Tools & Systems: Microsoft Excel, CSV, Basic MySQL, Salesforce, Structured Data, Sugar CRM Professional Communication: Customer Communication, Actionable Feedback, Interdepartmental Collaboration, Process Adherence, SaaS Onboarding Support Operational Productivity: Type 60 WPM, Microsoft Teams, Slack, Spreadsheets, HIPAA Compliance

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