Front Desk Coordinator - Patient Care & Operations Support

ADRIANNE Y. HERCULE

516-***-**** *******@*****.***

Dedicated front desk coordinator committed to teamwork, exceptional patient care, and operational excellence. Skilled in appointment scheduling, insurance verification and authorizations, surgical coordination, and patient-centered care, I am driven to provide consistent support to both patients and staff through strong communication and reliability. SKILLS & ABILITIES

Attention to Detail Time Management Problem-Solving Team Collaboration Phone Etiquette Customer Service Productivity Software Medical Records Management RELEVANT EXPERIENCE

Lead Front Desk Coordinator 02.2025 - Present

Stony Brook Medicine — East End Surgical: Vascular Surgery

• Greet patients, overlook front desk operations to ensure a smooth-running clinic

• Collect co-payments, obtain referrals, and verify in-network and out-of-network insurances

• Answer and route routine and urgent calls, collaborating closely with clinical staff

• Schedule new and follow-up patient appointments; collect patient information accurately

• Manage outgoing and incoming faxes, ensuring proper distribution to appropriate staff

• Obtain medical records from outside offices in compliance to HIPAA protocols Front Desk Coordinator 01.2020 - 05.2021

Camkids Pediatrics

• Welcome patients and support check-in and check-out operations

• Collect patient co-payments and process payments accurately

• Schedule and maintain annual, follow-up, and sick visit appointments

• Accurately collect and verify patient and insurance information

• Promptly answer incoming calls, manage faxes, and maintain medical records ADDITIONAL EXPERIENCE

Sales Associate 07.2023 - 02.2025

Offline by Aerie

• Provide extraordinary customer service to all guests

• Processed transactions in a timely fashion for all sales and returns

• Ensured a smooth transition between opening and closing shifts

• Inventory management; restock merchandise and assist with online pick-ups ADRIANNE Y. HERCULE

EDUCATION & ACADEMIC HIGHLIGHTS

Suffolk County Community College 2022 - Present

Associate’s Degree - In Progress

• Gained hands-on experience in community engagement and collaborative projects

• Developed critical thinking, organizational, and data analysis skills through coursework

• Applied active listening, teamwork, and problem-solving skills in academic and groups settings Saint Francis Preparatory High School 2016 - 2020

High School Diploma

• Built time management, responsibility, and community involvement skills

• Developed teamwork and leadership experience through group projects and activities REFERENCES

Will be provided upon request

Contact this candidate