Program Director Behavioral Health & Care Coordination
Resume:
Hello
I’m Aisha Thomas
Waterbury, CT *****
***********@*****.***
Experienced Program Director with strong background in behavioral health, client coordination, and administrative leadership. Proven ability to manage multidisciplinary teams, oversee client intake and care coordination, and build community partnerships. Skilled in problem-solving, communication, and delivering high-quality client services. Skills
Program Leadership • Team Supervision • Staff Development & Mentorship • Client Advocacy & Engagement • Empathetic Communication • Active Listening • Client Intake & Care Coordination
• Conflict Resolution & De-escalation • Community Partnership Development • EHR Systems • Foothold Technology • Microsoft Office (Word, Excel) • Administrative Operations • Customer Service Excellence
Experience
September 2025- Present
Stokes Counseling Services, Naugatuck CT- Community Based Services Program Director
● Promoted to Program Director overseeing Community Based Services (CBS)
● Lead program operations, staff coordination & service delivery
● Oversee intake processes and determine appropriate levels of care
● Manage partnerships with DCF & other agencies within the community
● Coordinate community outreach events (fundraisers, donation drives, etc.) May 2025- September 2025
Community Based Services Coordinator/ Admin
● Promoted to Coordinator for CBS
● Coordinating for FAM/ WISE (In-home Services) & School Based clinicians across multiple towns
● Review referrals from DCF and external providers
● Manage client intake & service coordination
● Organized community events & handled donation logistics May 2024- May 2025
Front Desk Receptionist
● Assigning clients to therapists based on mental health needs
● Manage front desk operations, calls, emails & in-person inquiries 2
● Handled billing collections & client account follow-ups
● Managing multitasking projects daily
● Maintained efficient workflow in a fast-paced environment September 2023 - December 2024
Elevance Health, Remote CT- Customer Service Representative
● Respond to internal/ external customer inquiries via phone & written correspondence
● Assisted customers with benefits, claims & eligibility inquiries
● Resolved complex issues through research & analysis
● Collaborated with internal teams on escalated cases
● Maintained accurate documentation & tracking
April 2017 - May 2018
Amazing Home Care, Bronx NY - Personal Assistant
● Certified in Alzheimer’s and Dementia care
● Provided personal care & daily living support
● Medication management/ administering
● Case management
September 2015 - August 2016
Family Care Plus, Stratford CT - Office Assistant
● Facilitate caregiver orientation & onboarding
● Daily quality assurance calls to all caregivers
● Screen calls for CEO, CFO, operation team, payroll, etc.
● Support executive & administrative teams
May 2011 - September 2015
Heritage Health and Housing, New York - Case Manager
● Promoted to case coordination for case workers and treating teams
● Work with affiliated agencies ( insurance, clinics, mental health day treatment programs)
● Maintain case records for 40+ clients
● Counsel & work to rehabilitate those with physical/ mental trauma
● Assess patient’s mental/ physical conditions
● Collaborate with doctors on the treatment plans for patients July 2007 - May 2011
Receptionist
● Assisted leadership with daily operations
● Maintain conference room & schedule catered luncheons
● Performed administrative support tasks
● Greeted clients, determined nature of visit & directed them to proper staff/ destinations
● Correspondence with CEO and Admin staff
3
December 2000 - October 2006
Rockefeller Group Business Centers, New York - Receptionist
● Received all sales calls for General Manager as well as Operations supervisor
● Booked all conference meetings
● Handled reservations, luncheons, board meetings, general correspondence
● Managed catering needs for 100+ clients
● Received all incoming packages/ logged & alerted clients upon arrival
● Greeted all incoming clients/ assisted with special needs clients Education
Generations College – Chicago, IL
Bachelor of Arts & Associate of Science in Business Administration Graduated May 2025
Entrepreneurship Degree (AS)
Expected May 2026
National Honors (Alpha Beta Gamma)
Expected May 2026
Global Business Institute – New York, NY
GED in Word Processing
January 1999
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