Multi-Role Customer Service Professional Resume
Resume:
Latarsha Burl
Grenada, MS *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier
Circle K-Grenada, MS
April 2025 to Present
Cafeteria Worker
Grenada School District-Grenada, MS
November 2024 to March 2025
Shift Leader
Walgreens-Grenada, MS
June 2021 to July 2024
Greet, assist, check out customers... Stock, print photos etc... Healthcare Provider (PCA)
Grace For Today-Charleston, MS
August 2019 to January 2021
I assist clients in their homes by cooking, cleaning, bathing and companionship. Cashier/Sales Associate
Texaco-Charleston, MS
January 2019 to March 2019
Greet and assist customers. Check them out.
Cashier
Super Valu Stores, Inc-Charleston, MS
October 2017 to February 2019
Greet, assist and check customers out at the register. Machine Operator/Assembler
ADP-Grenada, MS
January 2014 to August 2016
Responsibilities
Cut insulation for the assembly lines using a program. Accomplishments
Hours gained and learned about new parts
Skills Used
Computer and machinists
Assembly Line Worker
Staff Line-Memphis, TN
October 2015 to May 2016
Responsibilities
Keep parts loaded for the assembly line.
Machine Operator
Versant Supply Chain-Memphis, TN
September 2015 to October 2015
Responsibilities
Monogram product for customer.
Accomplishments
I learned to use a different type of machine.
Machine Operator
Versant Supply Chain-Memphis, TN
September 2015 to October 2015
Responsibilities
Monogram product for customer.
Accomplishments
I learned to operate a different machine.
Cashier
Kangaroo Express-Grenada County, MS
October 2010 to December 2013
Greet and assist customers, keep work area clean and stocked. Education
Science Information Technology (Bachelor's)
Strayer University-Global Region
October 2016 to December 2020
Medical Office Professional (Diploma)
Concorde Career College-Memphis, TN
2008 to 2009
High school diploma or GED
Skills
• Microsoft Office
• Patient billing
• Filing
• Negotiation
• Administrative experience
• Medical collection
• Medical billing payment report preparation
• Medical office experience
• Client services
• Customer support - Customer support experience (16-20 years)
• Home Care
• GMP
• In-person customer service
• Customer issue escalation
• Individual consumer customer service
• Microsoft Teams
• Cash management
• Assembly
• Cashiering
• Order inquiry handling
• Leadership
• Communication skills
• Customer support experience within healthcare industry
• Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
• Customer support experience within e-commerce industry
• Cash register
• Medical billing
• Clerical experience
• Customer service manager experience
• Customer training
• Computer skills
• Medical denial report preparation
• Pharmacy technician experience
• Mechanical Knowledge
• Microsoft Outlook
• Hospitality
• English
• Improving customer support response time - Customer support response time improved (More than 30%)
• Customer returns handling
• Providing product information
• Data Collection
• Insurance verification
• Sales
• Patient collections management
• Order processing
• Quality control
• Home health
• Windows
• Medical Records
• Time management
• Microsoft Excel
• Data entry
• Handling customer exchanges
• Billing issue inquiries
• Patient interaction
• Manufacturing
• Help desk
• Janitorial experience
• HIPAA
• Customer support specialist experience
• Leadership Experience
• Medical terminology
• Cash handling
• Microsoft Word
• Phone call management
• Customer service through social media
• Customer service
• Management
• Medical receptionist
• Quality assurance
• Shift Management
• Computer operation
• Outbound calling
• Medical Scheduling
• Recruiting
• Meal Preparation
• Client interaction via phone calls
• Insurance medical billing
• Salesforce
• Legal research
• Kronos
• Organizational skills
• Typing
• Medical billing productivity report preparation
• Front desk
• Software troubleshooting
• Analysis skills
• Upselling
• Sales support
• Caregiving
• Patient Care
• Microsoft Powerpoint
• Medical Terminology
• Machining
• SAP CRM
• Customer support experience within retail industry
• Math
• Phone etiquette
• Cooking
Certifications and Licenses
CNA
Pharmacy Technician License
January 2024 to March 2026
Pharmacy Technician Certification
January 2024 to March 2026
Registered Pharmacy Technician
Medical Technologist
PTCB Certification
Contact this candidate