Data Entry, Customer Service, Admin Assistant

Dianna Clark

**** *** **,

Granite Falls, NC, USA

**************@****.***

828-***-**** cell 828-***-**** hm

Professional Summary

Detail-oriented virtual data entry operator with over 7 years of administrative experience.

Proficient in managing financial records, processing invoices, and ensuring client compliance in various settings.

Adept at handling customer inquiries, streamlining operations, and maintaining organized databases to enhance efficiency.

Proven ability to deliver exceptional administrative support and improve operational workflows.

Eager to contribute expertise in data management and administrative tasks in a dynamic and remote working environment.

Professional Experience

Assistant to the Engineer

Alpha Engineering Fort Myers, FL 1999–2000

Assisted the lead engineer with financial tasks using QuickBooks.

Delivered and organized blueprints for engineering projects.

Accounting Clerk

CommScope Catawba, NC 2000–2003

Processed and organized shipping invoices, handling up to 1,000 invoices daily.

Executed timely payments for shipping invoices and tracked customer accounts.

Provided exceptional customer service by addressing inquiries via phone.

Assistant to the President

Storm Safe Shutters Fort Myers, FL 2003–2005

Managed financial transactions for sales personnel, including payroll and commissions.

Supported the president with communications, errands, and formal correspondence.

Streamlined the president's calendar, prioritizing appointments and engagements.

Gained extensive experience in accounting, construction, and Excel reporting.

Customer Service Representative

House of Wu Fort Myers, FL 2005–2007

Handled incoming calls and resolved client issues efficiently.

Delivered exceptional customer service to ensure client satisfaction.

Executive Assistant/IT Technician

McIntyre Properties Estero, FL 2007–2009

Provided executive support to the company president, managing communications and schedules.

Maintained the company website and advertising materials.

Troubleshot and resolved computer issues to ensure smooth operations.

Front Office Coordinator

McLeod Addictive Disease Center Hickory, NC 2009–2011

Managed cash transactions and processed service activity logs for counselors.

Handled the release of information requests and drug test documentation.

Gained experience in Medicaid insurance and medical documentation.

Case Manager

The Salvation Army Hickory, NC 2011–2014

Managed all client activities within the facility, ensuring smooth operations.

Administered breathalyzer tests nightly to ensure client compliance.

Facilitated client check-ins and check-outs efficiently.

Coordinated weekend events to enhance client engagement and social interaction.

Education

Cypress Lake High School Fort Myers, FL

High School Diploma/GED 1994

Liberty University Online Lynchburg, VA

Coursework in Psychology 2002

Skills

Administrative Expertise: Data verification, quality assurance, customer service, and job costing.

Technical Proficiency: Microsoft Word, Excel, Outlook, QuickBooks, JD Edwards, AS400, Windows (95/98/2000/XP), Internet Explorer.

Organizational Skills: Dependable, trustworthy, and detail-oriented with strong multitasking abilities.

Typing Speed: Average typing speed of 60 WPM.

Financial Management: Calculating commissions, gross profits, and managing financial records.

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