Customer Service & Administrative Support Specialist
Resume:
Lizbeth Lewis-Webster
Manassas, VA *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
The Retina Group of Washington-Manassas, VA
January 2024 to Present
• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit from the beginning to the end of their visits
• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries.
• Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
• Responsible for preparing and protecting patient charts containing sensitive and confidential health information on a daily basis ensuring they are up to date as one of the most important role of the main operation.
• Solving all type of problems related to our day to day operations over the phone or in person in timely manner utilizing and implementing policies and procedures of the organization. Local Coordinator
International Student Cultural Exchange Program-Manassas, VA 2022 to Present
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Recruiting local families interested in hosting exchange students and guide them from the beginning to the end of their hosting experience.
• Assisted families with the approval process (prior to exchange student arrival) to the United States.
• Partnered with local schools to ensure exchange student placements are accepted with accredited schools
• Host Pre and post arrival Orientations with host families and students.
• Coordinate Volunteers and Expo Activities
• Monitor Students throughout the school (contact via phone/email/in-person)
• Provide mentorship and building strong relationships through different activities and direct interactions ensuring the communication between each other is the key to success in the cultural exchange experience with host families and with the international students.
• Prepare monthly report of each exchange student progress for their sending agencies and our organization (ICES) in United States of America.
Patient Services Coordinator
Novant Health-Manassas, VA
December 2020 to May 2023
• Managing communication between patients, family members, care providers, doctors and other healthcare professionals about patient’s needs from scheduling patient visits, answer questions, including billing, insurance coverage verification.
• Scheduling patient’s appointments with doctors and guiding patients with health related issues.
• Communicating with patients about their status and condition through emails, phone and face-to-face conversations on a daily basis
• Managing patient accounts with contact information, insurance and financial information in a confidential manner according to privacy practice policies and procedures (HIPPA).
• Ensuring health services the organization provides comply with state and federal regulatory requirements as healthcare worker.
• Serve as internal certified interpreter of English language to Spanish and viceversa for our clients. Independent Network Marketing Business Owner
Amway-Manassas, VA
May 2016 to May 2023
• Responsible for marketing and sales of products to new and existing customers
• Plan, implement, and manage marketing and sales utilizing social media
• Building exceptional customer service and client relation through my business webpage.
• In-depth knowledge and well-trained of product display, inventory, and stock rotation procedures Program Assistant
Inova Health System-Manassas, VA
June 2016 to December 2020
• Managed services to HIV positive individuals along with a history of delivering compassionate HIV/AIDS clinical and education services.
• Coordinated scheduling of meetings/programs/appointments to provide efficient service to clients and their families.
• Managed supplies and offices equipment to support program functions in the offices in NOVA to the different clinics.
• Registered and scheduled patients for outpatient services, ensuring that complete and accurate information is obtained on client's demographics.
• Verified health insurances or corporate benefit coverage and review coverage with patient as appropriate applying guidelines and procedures of the program.
• Collected co-pays and processed payments from clients, logs in to ledger or automated system.
• Coordinated and maintained files and patient paper charts, as assigned, in compliance with corporate and legal guidelines about patient's privacy.
• Identified new customers through networking in coordination with the community health workers and designed a care-calls and build relationship plan that worked within the NOVA Food and Nutrition Services Manager
Morrison Healthcare-Fairfax, VA
January 2013 to January 2015
• Monitored the team performance and implemented action to meet short term and long term goals with the leadership team.
• Provided training to staff and developed strategies to meet the Excellency in customer care.
• Supervised the food quality and client satisfaction thru daily rounding and management meeting.
• Conducted customer satisfaction survey's with clients to measure the service delivery, customer experience and overall satisfaction.
• Solved client's complaints and implemented “service recovery” in accordance with policies and procedure of the company
• Conducted daily huddle meeting with staff to maintain communication and team building
• Interviewed and hired new employees
• Scheduled and overseen of all employees and maintained labor costs within budgeted guidelines.
• Overseen kitchen food production, ensuring quality flavors and quality standards are being met consistently such as food temperatures and presentation
• Implemented sanitary guideline according to join commission's regulations and procedures.
• Overseen daily dish room operations and maintained high sanitation standards in all aspects of the Food service department
Dietary Clerk
Inova Health System-Fairfax, VA
March 2006 to May 2014
• Handled, resolved and recorded patient’s complaint’s in coordination with the leadership team.
• Provided on-the-job training to new employees
• Verified and identified any diet related patient information in EPIC.
• Provided educational information in regards to diets to patients and patient families.
• Followed proper sanitation procedures when handling food, including washing hands regularly and wearing gloves
• Maintained inventory of food supplies, monitoring expiration dates and restocking as needed
• Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
• Provided excellent customer service by addressing patient inquiries and concerns regarding their dietary requirements
• Assisted in the implementation of new menu items based on feedback from patients and staff members
• Maintained accurate records of food intake for each patient according to established protocols
• Participated in regular team meetings to discuss improvements in meal services delivery
• Demonstrated strong communication skills when interacting with patients from diverse backgrounds
• Took initiative during downtime periods by assisting colleagues or completing additional tasks
• Attended training sessions and workshops to stay updated on the latest dietary guidelines and regulations
• Collaborated with the nutrition department in conducting nutritional assessments for patients upon admission
• Ensured compliance with all applicable food safety regulations and standards Portfolio Management Intern Student
Inter-American Development Bank-Washington, DC
April 2005 to September 2005
• Conducted research of positive and negative impact of infrastructure projects on indigenous communities in Latin America and the Caribbean as newly graduated student from a university in Nicaragua, C.A
• Designed and created a technical document to serve as information source and support for project guides pertaining to evaluation and mitigation of negative impacts related to infrastructure projects in indigenous communities such as the acceptance or introduction of projects for them selves' benefits and developments on their social, cultural and economic life in Latin-American and the Caribbean regions. Education
Leadership and Theology major (Associate's degree) CBC-Virginia
March 2013 to December 2015
Sociology (Bachelor's degree in sociology)
URACCAN-Bilwi, Puerto Cabezas
January 2000 to December 2005
Environmental Studies (Associate’s)
BICU-CIUM-Bilwi, Puerto Cabezas
March 1999 to December 2004
Intercultural Journalism (Associate’s)
URACCAN-Bilwi, Puerto Cabezas
January 2000 to December 2003
Bachelor of Science
Skills
• English (10+ years)
• Technical Proficiency
• Clerical experience
• Section 8
• Motivational interviewing (10+ years)
• Business development
• Team management
• Pricing
• Administrative Experience (8 years)
• Cold calling
• Phone etiquette
• Epic
• Computer operation
• Patient monitoring
• Healthcare administration (5 years)
• Presentation skills
• Working with people with disabilities
• Attention to detail (10+ years)
• Editing
• Medical coding (2 years)
• Public speaking
• Insurance verification (10+ years)
• English
• Case management
• Conflict management
• Supervising experience
• Translation
• Medical receptionist
• Event Planning
• HIPAA
• Program Management
• Spanish
• Negotiation
• EMR/EHR
• Presentation Skills
• Customer service problem-solving (10+ years)
• Electronic health records (EHR) management
• Microsoft Excel
• Crew management
• Hospitality management
• Teaching
• Leadership
• Organizational skills (10+ years)
• Research
• Public Relations
• Recruiting
• Medical terminology
• ICD-10
• Multi-line phone systems
• CPT coding
• Program management
• Clinic
• Home health
• Communication skills
• Mentoring
• Clinic experience
• Portfolio management
• Customer communication (10+ years)
• Team supervision
• Nonprofit management
• Process management (5 years)
• Technical support
• Manager
• Microsoft Powerpoint
• Writing Skills (10+ years)
• Payroll
• Business Development (6 years)
• Patient service
• Time management
• Customer service (10+ years)
• Medical office experience
• Medical Scheduling (10+ years)
• Bilingual
• Food Production (10+ years)
• Windows (10+ years)
• Microsoft Access (10+ years)
• Account management
• Social Work (10+ years)
• Medical collection
• Budgeting
• Professionalism
• Patient care
• Analysis skills
• Employment & labor law
• Multilingual
• Medical software
• Interviewing
• ICD-9
• SharePoint
• Live chat
• Office experience
• Food service management
• Interpretation
• Medicare
• Sales
• 24/7 scheduling (10+ years)
• Front desk
• Project management
• Contracts
• Client services
• Empathy
• Team leadership (8 years)
• Computer skills (10+ years)
• Classroom experience
• Public relations
• Crisis intervention
• Transcription
• Typing
• Calendar management
• Portfolio Management
• Customer relationship management
• E-commerce
• Computer literacy
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Word
• Human resources
Languages
• Multilingual
• Bilingual
• Translation
Certifications and Licenses
Driver's License
CPR Certification
First Aid Certification
Non-CDL Class C
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