Phlebotomist with Patient-Focused Care

Melissa Carpenter

Phlebotomist

Belmont, NC ***** +1-681-***-**** **********@*****.***

Professional Summary

Phlebotomist with excellent patience that displays genuine care for the patient creating an environment that puts the patient at ease.

Willing to relocate to: Gastonia, NC

Work Experience

BIO Supply Chain Delivery Volunteer

American Red Cross Charlotte, NC

May 2025 to Present

• Loading, unloading and organizing cargo, securing items to prevent damage during transit

• responsible for safe, efficient, and timely delivery of blood and platelets to hospitals from Red Cross

• using dollies and other equipment to load the cargo

• perform daily pre-trip and post trip inspections Lyft Driver

LYFT-Charlotte NC

July 2023 to Present

• Make passenger feel safe and at ease while taking them to their destination

• Help passengers in wheelchairs get in and out of car, then put wheelchair in trunk

• Passengers like to tell me their problems so, I listen and try to give advice if they ask for it

• Help the elderly and disabled get groceries and packages in car and into their home Delivery Driver

DoorDash Mount Holly, NC

July 2023 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Phlebotomist

Grifols Plasma Donation Center Gastonia, NC

December 2025 to April 2026

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Maintained a clean and organized work area, following infection control guidelines

• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Ensured proper disposal of biohazardous materials according to established protocols

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace

• Participated actively in team meetings and contributed ideas for process improvement initiatives

• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines Certified Phlebotomist Externship

Labcorp-Gastonia NC

September 2024 to September 2024

• Performed venipuncture and collected blood/urine specimens from clinical setting

• Ensured proper patient identification, labeling of specimens and accurate documentation of all procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements

• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results Homemaker and Housewife

myself Parkersburg, WV

September 2016 to July 2023

• Housekeeping: Cleaning, maintaining, and caring for the home

• Food preparation: Buying, cooking, maintaining, and caring for the home

• shopping: Buying goods for family's everyday needs

• Budgeting: Managing the family budget solely

Server

Cheddars-Parkersburg WV

August 2012 to September 2016

• Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Demonstrated exceptional multitasking skills during peak hours, accurately managing tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Adhered to all food safety regulations to ensure the health and well-being of customers Server/Waiter

Olive Garden Jacksonville, FL

April 2007 to September 2011

• Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner

• Worked collaboratively with team members to provide efficient service during peak hours

• Demonstrated knowledge of wine pairings with various dishes for recommendations based on customer preferences Home Health Care Aide

Jannie Phelp Jacksonville, FL

January 2005 to May 2007

• Got CNA license in FL while working for her.

• Provided companionship and emotional support to alleviate feelings of loneliness or isolation

• Administered medications under the supervision of a nurse or physician

• Responded promptly to emergencies or urgent situations requiring immediate attention

• Communicated effectively with family members regarding client's condition Server/Bartender

Nicks Seafood Pavilion Yorktown, VA

March 1998 to July 2005

• Provided exceptional customer service by taking and delivering accurate food and drink orders in a timely manner

• Utilized extensive knowledge of cocktails, beers, and wines to make recommendations to patrons based on their preferences

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulation

• Managed cash transactions accurately and efficiently while adhering to company cash-handling procedures

• Created a welcoming atmosphere for guests by engaging in friendly conversation and providing personalized service

• Prepared garnishes for drinks and ensured that all beverages were presented attractively

• Handled difficult situations with tact and professionalism to ensure customer satisfaction was maintained at all times In Home Caregiver

privately worked for Dawn Noles and took care of her mom Gastonia, NC April 1995 to July 1997

• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity

• Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being

• Provided emotional support to clients and their families during challenging times, offering a compassionate and empathetic presence

• Provided respite care for family members, offering support and relief to primary caregivers while maintaining a high level of care for the client

• Facilitated communication between clients, family members, and healthcare providers, ensuring a collaborative approach to care

• Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces

• Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort

• Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients

Self Employed

Education

Phlebotomy (Certification)

Carolina School of Phlebotomy Charlotte, NC

August 2024 to September 2024

General Studies (Completed a semester of coursework) Florida State College at Jacksonville Jacksonville, FL January 2006 to June 2006

General Studies (Completed 3 semesters of coursework) Rappahannock Community College Glenns, VA

August 1996 to August 1997

Fashion Merchandising (Completed 1 year of the program) Brooks Fashion School Long Beach, CA

August 1985 to June 1986

Upper secondary education

High school diploma or GED

Skills

Writing skills Patient service Centrifuge patient Venipuncture Capillary blood collection tubes Home care Cross-functional communication Patient assessment Customer service Laboratory experience Banking Sales Home Healthcare Computer operation Customer inquiry handling Time management Basic math Blood collection tubes ability to multitask Safe work practices Communication skills Typing Blood sample handling Lending Services Collaborate with healthcare professionals FDA regulations Organizational skills Client services Phlebotomy Phone communication Microsoft Office Medical terminology Computer skills Professionalism Phone etiquette Sharps containers Confidential information handling Attention to detail Report writing Vacutainer method Teamwork Mobile devices Logistics Straight needle venipuncture Courier Patient Care Patient monitoring Productivity software Specimen collection / processing Blood sampling Customer communication Client interaction via phone calls Windows Office experience Driving English Vital Signs Record keeping Collecting samples for laboratory testing Patient interaction Fine dining experience Data entry Laboratory specimen handling Lending Anatomy knowledge Computer literacy Delivery Driver Experience Administrative experience Clinical laboratory experience Microsoft Excel First aid GPS empathy Leadership Languages

English

Certifications and Licenses

Certified Phlebotomy Technician

September 2024 to Present

Certification Number 26346

PBT (ASCP)

September 2024 to Present

TABC Certification

Driver's License

June 2023 to July 2027

WV Drivers License G201197

Adult CPR/AED Skills Session

May 2024 to April 2026

American Red Cross Certificate ID 01I31TN

Adult CPR/AED Online

May 2024 to April 2026

American Red Cross Certificate ID 01HUIF0

Certified Phlebotomy Technician (CPT)

CNA

AED Certification

BLS Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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