Dynamic Optometry Operations Manager

AC

ALISSA CANDREVA

**********@*****.*** 516-***-**** Valley Stream, NY 11581'

Dynamic Manager with a proven track record in enhancing digital optometry solutions and ensuring regulatory compliance. Adept at resource allocation and performance management, driving operational efficiency across teams.

• Digital solutions • Resource allocation

• Regulatory compliance • Performance management

• Team facilitation • Patient education

• Coaching and mentoring • Problem solving

• Effective communication • Staff training and development

• Verbal and written communication • Staff development

• Schedule preparation • Time management

• Clear communication • Conflict resolution

DigitalOptometrics Lake Success, NY

Manager

08/2017 - 07/2025

• Led cross-functional teams to enhance digital optometry solutions. Performed refractions on various digital phoropters, and all exams were done via telemedicine.

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• Voice-overs for exams, along with step-by-step guides on how to refract. Managed scheduling and resource allocation to optimize operational efficiency.

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• Oversaw compliance with industry regulations and company policies. Monitored staff performance, addressing issues promptly to maintain standards.

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• Facilitated team meetings to align goals and share updates effectively.

• Recruited and hired qualified candidates for open positions.

• Coached and mentored team members to elevate job performance.

• Established processes to ensure efficient workflow across the organization. Advanced Optometric Services Valley

Stream, NY

Ophthalmic Technician / Front Desk

Manager

07/2001 - 06/2017

• Assisted in patient eye examinations and collected medical histories.

• Operated diagnostic equipment for visual field testing and ocular imaging.

• Educated patients on contact lens care and proper usage techniques.

• Maintained accurate patient records in electronic health record systems. Ensured cleanliness and organization of examination rooms and equipment.

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• Provided pre- and post-operative care instructions to patients. Supported inventory management by ordering and restocking supplies as needed.

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Summary

Skills

Experience

Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.

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• Performed visual acuity tests, tonometry, refraction and other vision tests.

• Administered eye drops to patients as directed by physician. Operated diagnostic instruments such as optical coherence tomography and fundus cameras.

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• Scheduled appointments for patients based on their availability. Prepared patient charts prior to each visit including relevant past medical history.

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Performed administrative tasks such as filing documents, answering phones.

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Transferred knowledge by training ophthalmic assistants, technicians and interns

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Managed inventory of contact lens supplies and materials used in the clinic.

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Wrote, edited, and filed patient medical records, maintaining confidentiality.

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• Verified insurance coverage for services provided at the practice. Documented and updated patient records with precision, ensuring compliance with healthcare regulations.

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The Allen School Queens

Medical Billing And Coding Certification in Medical Billing And Coding 05/2008

Nassau Community College Garden City, NY

Associate of Arts in Educational Leadership And Management 05/1999

Education and Training

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