Customer Service Leader with HR Expertise
Resume:
Elizabeth Knighten
East Lansing, MI *****
********.*********@*****.***
Professional Summary
Experienced Human Resources professional, with a passion for devising innovative solutions to support employee engagement, retention, recruitment strategies, benefit administration, and overall business success.
• Employee Onboarding
• HRIS/Payroll Management
• Benefit Administration
• Background Checks
• ATS Integration
• Job Postings Management
• Recruitment Support
• Employee Relations
• Claims Administration
• Reporting & Compliance
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Employee Experience Manager
Trilogy Health Services-Okemos, MI
October 2024 to Present
• Directed campus-wide employee experience and onboarding strategies, aligning new hire training and engagement initiatives with business goals.
• Developed standardized onboarding frameworks and training timelines to improve consistency, compliance, and new hire success.
• Led planning and execution of employee engagement events and culture initiatives, fostering connection, retention, and team morale.
• Ensured accurate HR documentation, tracking, and compliance across HRIS and ATS platforms.
• Partnered with leadership on recruitment and talent acquisition, including candidate screening, interview scheduling, and interviewing.
Con
HR Specialist
Charlotte Public Schools-Charlotte, MI
November 2023 to Present
- Oversee employee onboarding and ensure proper setup in HRIS/payroll systems.
- Handle employee profile setup and data management in HRIS/payroll system.
- Administer benefits for new hires, process benefit terminations, handle qualifying life events (QLEs) and open enrollment.
- Address benefit inquiries and maintain in-depth knowledge of employee benefits.
- Conduct employee benefit invoice auditing to ensure accuracy and compliance.
- Process background checks for district employees, volunteers, and child development center staff.
- Created and managed the Red Rover ATS system for the district, including application template setup, hiring stages configuration, job board linking, and district website integration.
- Assist in the management of the Red Rover Substitute Management System, including invoice verification for substitute payroll and proper account code allocations.
- Manage job postings and staff recognition on the district site.
- Assist in recruitment by posting job openings, conducting outreach, scheduling interviews, and participating in applicant interviews.
- Handle various employee matters including payroll inquiries, time tracking, system issues, benefit inquiries, and contract inquiries.
- Manage claims related to short-term disability (STD), long-term disability (LTD), accident, workers' compensation, and unemployment.
- Generate and manage various reports.
- Conducted one-on-one meetings with employees to discuss FMLA leaves, providing detailed explanations of the process and addressing any inquiries or concerns.
- Coordinated with payroll departments to facilitate contract adjustments during employee leave periods. HR Specialist/Recruiter
Enterprise Logistics + Solutions-Lansing, MI
April 2023 to November 2023
• Managed end-to-end recruitment processes, including job postings on Indeed, resume screening, candidate outreach, scheduling and conducting in-person interviews, and facilitating new hire onboarding, ensuring seamless integration into the team.
• Implemented budget-conscious recruitment strategies, utilizing a multi-faceted approach such as paid postings, sponsored jobs on social media, and proactive cold calling of candidates from local employment boards.
• Innovated a cost-effective solution for engaging with potential candidates through a zero-cost system for sending multiple recruitment SMS, enhancing outreach and candidate engagement. Human Resources Specialist
PK Companies-Okemos, MI
February 2021 to March 2023
• Spearheaded the recruitment process to fulfill company staffing requirements, leveraging a range of platforms including Indeed, Monster, ZipRecruiter, and state agency sites.
• Demonstrated expertise in configuring, implementing, and training managers and employees on Paycor ATS, Paycor onboarding system, and other various software functionalities, facilitating seamless integration and utilization across the organization.
• Orchestrated the entire hiring lifecycle, from job posting and screening to conducting background checks and overseeing onboarding tasks, ensuring a streamlined and efficient process for new hires.
• Established and maintained strong vendor relationships with account executives and implementation coaches, from platforms such as Indeed, Paycor, Gracehill, Yardi, Assure Hire, and Good Hire, optimizing support and resource utilization.
• Developed and implemented new hiring procedures, templates, offer letters, policies, SOPs, and job descriptions, enhancing operational efficiency and standardizing processes.
• Diligently managed the collection and compliance of all new hire documents, ensuring adherence to regulatory requirements and company policies.
• Proactively identified the needs of open positions and sourced candidates aligned with company and position objectives, optimizing recruitment outcomes.
• Applied SEO strategies and analyzed CPC/CPA metrics to enhance recruitment advertising effectiveness and cost-efficiency.
• Skillfully handled employee benefit administration, including employee leave(FMLA, STD), Cobra initiation, ACH reporting, and year-end filing, ensuring compliance and timely resolution of employee inquiries and issues.
• Demonstrated proficiency in conflict resolution and effectively documented and administered all employee matters to appropriate members of leadership, fostering a positive and supportive work environment.
Assistant Area Director and Property Manager
PK Companies
November 2018 to May 2021
• Assisted and worked closely with regional directors to oversee operations across multiple properties, ensuring seamless coordination and alignment with organizational objectives.
• Proactively addressed resident concerns and inquiries, leveraging strong interpersonal skills to resolve conflicts and maintain high levels of resident satisfaction.
• Maintained meticulous records and documentation for properties, ensuring compliance with state and federal standards, and timely submission of management documents ahead of deadlines.
• Implemented a robust tracking system to monitor the completion of monthly requirements by onsite staff, organizing data for audits and ensuring adherence to regulatory standards and company protocols. Regional Sales Leader
TWO MEN AND A TRUCK®-Lansing, MI
May 2016 to June 2018
• Offered leadership and ongoing training initiatives aimed at enhancing sales, productivity, and customer service skills among team members.
• Utilized detailed employee metric reports to tailor coaching sessions and optimize performance.
• Prioritized fostering a collaborative team environment and boosting employee morale to drive motivation and engagement.
• Consistently achieved or exceeded monthly quotas through proactive sales strategies and effective team management
Education
High school diploma
East Lansing High School
2005 to 2009
Skills
• Communication skills
• Interviewing
• Microsoft Word
• Payroll
• Outbound sales
• Marketing
• Fair Housing Regulations
• Windows
• Recruitment Support
• LIHTC
• Leasing
• Claims Administration
• ADP
• Writing skills
• Office management
• Microsoft Outlook
• Employee assistance program management
• Microsoft Powerpoint
• Payroll management
• Property management
• Reporting & Compliance
• Customer service
• Microsoft Excel
• Time management
• Organizational skills
• Time & attendance systems
• Supervising experience
• Manufacturing
• ATS
• Microsoft Office
• Benefits Administration
• Employee orientation
• Conflict management
• Property Leasing
• Health insurance management
• iCIMS
• Recruiting
• Employment law
• Disability insurance management
• Talent acquisition
• HR compliance
• Full cycle recruiting
• Recruitment and selection
• Talent acquisition platforms
• Job Postings Management
• Data entry
• Landlord-tenant law
• OSHA
• Personal assistant experience
• Section 8
• Attention to detail
• Negotiation
• Employee relations
• Cold calling
• Outlook
• Background Checks
• Yardi
• Human resources
• Issue tracking
• AI
• Computer skills
• Data collection
• HRIS
• Leadership
• Productivity software
Certifications and Licenses
Uncovering Unconscious Bias in Recruiting and Interviewing Present
Fair and Effective Interviewing for Diversity and Inclusion Present
Youth Mental Health First Aid Instrustor
April 2024 to March 2027
Driver's License
Contact this candidate