Retail Management Professional with 16 Years Experience

Catherine Long

Hamilton MO

660-***-**** catlongleg:7Legmal

Retail management professional with 16 years of experience in enhancing customer service and

driving sales, Skilled in cash handling and financial processes, including accounts receivable and

payable, Certifications in food handling and driving complement strong management capabilities

Skills

© Food preparation Professional

© Retail management Professional

‘Cash handling Profesional

Customer service Profesiona

Shift Leader Professional

Inventory control Profesional

“Time management Professional

© Retail sles Profesional

© Drawermanagement

© Cash handling expertise

Work History

(Customer Service Cashier

2s Travel Stop, Cameron, MO

© Facilitated customer engagement by addressing inquiries regarding products available in store.

© Achieved customer service goals while surpassing customer expectations.

© Motivated customers to increase purchases by emphasing current deals and maintaining well-stocked lanes.

(Cashicr/Team Member

(Casey's General Store, Cameron, MO 7

* Providing the best possible customer experience forall patrons who came through the door.

‘Stocking and cleaning to maintain a well-organized and clean environment.

a handling, cash management, and light kitchen duties also performed daly

Shift Manager

Sonic Drive-In, Lees Summit, MO

“Managed shifts as both opening and closing manager as required

Ensured exceptional customer service, speedy delivery of food, and overall customer satisfaction

Handled car hop, drive through, and occasional kitchen duties on a daly basis

Maintained a clean, organized, and well-stocked work area for efficient operations

Ensured employees received correct orders promprly and maintained an inviting parking area for guest.

»mpleted closing duties including counting down car hops, closing workstations, and preparing the store

for thenext day

© Conducted daily preparation tasks, including counting in car hops with accurate change for their shifs

istrative Assistant

d external stakcholders, presenting

paperwork,

ployee questions and

on, developing processes, answer

ation sill, and perform these responsibilities in an efficient, quality way.

+ Spe

© Receu

© Supervised

© Formulated and exec

Certifications and Licenses

© CPR cceifcatio

© 07/2024

Education

Lee'S Summit Se. High School a Lees Sum

igh School May 1989

Mo.

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