Operations and Compliance Leader with DBA
Resume:
Veronica Allen
Fort Worth, TX
*********@*****.***
Education
California Pacific University – Escondido, CA
Doctorate in Business Administration
Le Tourneau University – Longview, TX
Bachelor’s in Business Management
Experience
Administrative Assistant
Texas Department of Family and Protective Services 2023-2024
● Filled a niche role supporting 2 teams of investigators with a high volume and high priority caseload.
● Transformed case queue management methods to include accuracy audits.
● Managed priority workflow and case delegation for on-call investigators consistently exceeding SLAs.
● Liaise between departments routing confidential correspondence to stakeholders securely.
● Developed and maintained knowledge base articles to document standard practices and procedures.
Contractor – Engineering Tech II Lev3
Texas Department of Transportation 2022-2023
● Managed records and files with account assessments to improve documentation accuracy.
● Purged and compiled data in preparation for scanning and upload into electronic systems.
● Supported engineering-related planning, design, data collection, evaluation, and analysis activities.
● Audited and improved department estimates preparation, processing, and compliance records.
Legal Clerk – Child Support Officer II
Texas Office of the Attorney General 2018-2022
● Performed advanced payment calculations and complex case triage.
● Managed child support case accounts performing calculations and modifications.
● Scheduled court verifications, investigation visits, and staff meetings on behalf of teams.
● Calculated support, arrears, and interest for child support case enforcement.
● Organized dockets for citations, warrants, and other law enforcement actions.
Assistant Director – Housing Finance Program
NID Housing Counseling Agency 2008-2012
● Established a training program for loss mitigation tactics and industry best practices.
● Curated custom loan modifications and facilitated coordination for 1st time home buyers.
● Prepared targeted marketing and advertising campaigns to promote new client acquisition.
● Lead correspondence with lenders and litigators in foreclosure process.
● Train housing counselors on regulations and proprietary methods of dispute resolution.
● Overhauled business processes to increase efficiency and raise customer satisfaction.
Skills
Benefits Administration
Customer Service
Constant Contact
Adobe Acrobat
Medical Terminology
Project Coordination
Management Experience
Records Management
Insurance Verification
Medical Billing
Medical Office Experience
Medical Records
Medical Coding
Interviewing
Triage
Office Management
Microsoft Office Suite
Process Efficiency
Remote Troubleshooting
Litigation
Negotiation
Contracts
Research
Front Desk
Administrative Experience
CPT Coding/ ICD-9/ICD-10
Data Collection
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