Optical Manager & Customer Service Leader

Sherri Blaisdell

Grapevine, Texas, ***** I 817-***-**** I ***************@*****.***

PROFESSIONAL SUMMARY

Experienced Optical Manager/Optician with a strong background in optical dispensing, customer service, billing, and operations management. Over 27 years of experience in the optical and healthcare industries, specializing in patient care, eyewear selection, insurance processing, and workflow optimization. Adept at training staff and ensuring high-quality service while maintaining efficiency and compliance with industry standards. SKILLS

• Team Building, Training, & Leadership

• Optical Dispensing and Eyewear Selection

• Prescription Interpretation & Lens Technology

• Inventory Management and Vendor Relations

WORK HISTORY

Southlake Family Eye Care - Southlake, TX

• Insurance Billing and Claims Processing

• Workflow Optimization & Process Improvement

• Customer Service & Patient Education

• Compliance with Optical Standards

Optical Manager/Optician I February 2004 to November 2006, June 2015 to Present As a full-time Optical Manager/Optician at Southlake Family Eye Care, I provide expert optical care and personalized service to ensure each patient receives the highest quality vision solutions. I focus on precision in prescription eyewear, lens customization, and patient satisfaction. My role involves collaborating with optometrists and staff, assisting patients with frame selections, and delivering exceptional service.

• Manage daily operations of the optical department, ensuring seamless workflow and outstanding customer service.

• Assist patients in selecting frames, lenses, and coatings based on their prescription, lifestyle, and preferences.

• Conduct precise measurements, including PD, segment height, and frame adjustments for accurate lens fitting.

• Process insurance claims and ensure accurate billing for vision benefits and optical sales.

• Train and mentor new staff members on front desk duties, optical products, lens technology, and customer service techniques.

• Maintain inventory levels, negotiate with vendors, and ensure the practice offers a wide range of high-quality eyewear.

• Implemented an improved inventory management system to reduce waste and streamline ordering.

• Stay updated on industry trends, lens advancements, and optical technologies to enhance patient experience.

• Collaborate with optometrists and staff to ensure efficient patient flow and satisfaction.

• Increased optical sales revenue through improved product recommendations and customer engagement. VSPOne Dallas - Lewisville, TX

Outsourcing Manager I March 2008 to June 2015

• Managed order placement with intercompany labs, ensuring timely and accurate processing.

• Tracked order status and assisted customer service with account inquiries and issue resolution.

• Conducted inspections and distributed orders to the appropriate departments.

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