Virtual Assistant & Remote Administrative Specialist

GENEVIEVE EKEH

Virtual Assistant Remote Administrative Support Specialist

Phone: 929-***-**** Email: **************@*****.*** United States (Remote) PROFESSIONAL SUMMARY

Detail-oriented and dependable Virtual Assistant with hands-on experience providing administrative, customer support, and digital assistance in remote environments. Strong communicator with excellent organizational skills and the ability to manage multiple tasks efficiently while delivering outstanding client experiences. CORE SKILLS

Virtual Administrative Support • Email & Calendar Management • Customer Service (Phone, Chat, Email) • Data Entry & Internet Research • Appointment Scheduling • CRM Updates • File Organization • Microsoft Office • Google Workspace • Lead Follow-Up • Professional Communication PROFESSIONAL EXPERIENCE

Virtual Assistant / Remote Support Specialist – Freelance

• Provided administrative and customer support via email and phone

• Managed schedules, organized inboxes, and maintained digital records

• Assisted customers with inquiries while delivering professional responses

• Performed data entry, document preparation, and online research

• Followed up with leads and maintained accurate client information

• Met deadlines consistently while working independently from home Customer Support & Client Engagement (Contract / Informal Roles)

• Built positive client relationships through attentive communication

• Guided customers through services and next steps

• Resolved issues professionally and supported sales follow-ups EDUCATION

Bachelor of Technology (B.Tech) in Microbiology

Federal University of Technology, Owerri (FUTO)

TRAINING

Virtual Assistant Training – VSAVVY Academy

Customer Support, Administrative Operations, Remote Work Skills PERSONAL STRENGTHS

Strong attention to detail • Dependable • Quick learner • Excellent communication • Organized • Remote-ready

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