Certified Scrum Master - SAFe Agile Leader & PM
Resume:
Sorupa Mani, CSM, SAFe® Agile *.*
Email: ******.****.**@*****.*** Phone : 214-***-****
PROFESSIONAL SUMMARY
Certified Scrum Master, SAFe Agile Scrum Master/Project Manager with overall 17 + years experience in IT and more than 10 years’ experience in Agile Project Management. Excellent leadership skills in developing product road maps and leading cross functional software teams from prototype to release. Excels at leading cross functional software development teams. Specialize in all aspects of Agile development through Scrum practices. Recognized for Business knowledge and ability to quickly understand the needs of the Organization.
CERTIFICATIONS – Certified ScrumMaster®, SAFe® Agile 5.1 and Licensed in Life & Health Insurance
Skill Certification:
Certified ScrumMaster® – Scrum Alliance
Certificate ID: 001094692 Certification Active through: 23 July 2022
Certified SAFe® Agile 5.1 – Scrum Alliance
Certified CSPO - Scrum Alliance
Licensed in Life, Acc., & Health Insurance
License Number – 1980600
License Issue Date - 02-17-2015
License Validity - 04-30-2026
License Status – Active
Licensed State - Texas
Brain Bench certified in Object Oriented Concepts
Brain Bench certified in .NET FRAMEWORK
Brain Bench certified in JavaScript
Brain Bench certified in HTML
Brain Bench certified in Internet Concepts
Brain Bench certified in Listening Skills
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LEADERSHIP SKILLS
Excellent Communication Skill
Agile Methodologies
Iterative Development
Technical Specification Creation
Business Process Improvement
Requirements gathering
Data Analysis
Product Launches
TECHNICAL SKILLS
Domains
HealthCare – Pharmacy Software, Health Insurance Plans, Medicare / Medicaid, Supply Chain Management, Airline Industry, Telecom, Real Estate and Banking
UserStory/Defect Tracking/Build Deplyment
Rally, Jira using Agile / Safe Agile Priciples, DevOps, Jenkins
Testing and ERP Tools
QTP, LoadRunner, Test Director (TD), Mercury Quality Center (MQC), Test Partner, SAP- Sales and Distribution – Order Management, Pricing, Billing
Languages
C#, Visual Basic, C
Databases
SQL Server 2000, SQL server 7.0, Oracle8i, PL/SQL, MS-ACCESS
.NET
ASP.NET, C#.NET, VB.NET, Win forms, ADO.NET, SIEBEL, Power Builder
Web Development
ASP, HTML, XML, XSLT, DHTML, Java, Springboot Java Script, VB Script, COM, Python and WML Script
Networking
TCP/IP
Operating Systems
Windows 95/98/00/NT, MS-DOS, UNIX
OOAD
UML
Reporting
Crystal Reports and ChartFX6.2, Active Reports, Cognos Report Net, Lucidcharts, Informatica – (ETL Tool)
Configuration Management
Visual source safe 6.0, Clear case
Modeling tools
Visio and Rational rose modeler edition
Application Servers
BEA WebLogic 4.5/5.1/6.1 SP2/7.01/8.1, IBM WebSphere 3.0/3.5/4.0/5.0
Web Servers
Internet Information Server (IIS) 4.0, Apache 2.1.4
Browsers
Internet Explorer, Netscape Navigator, Mozilla FireFox
EDUCATION
Bachelor of Engineering in Electronics and Communication
P.E.S. Institute of Technology, Bangalore, India
PROFESSIONAL EXPERIENCE
Davita Kidney Care,
2026 Jan – Present
IT Project Manager/ IT Scrum Master
Facilitated daily standups, sprint planning, backlog refinement, and retrospectives for the Labs Module team, ensuring alignment across clinical operations, IT, lab technicians, and analytics partners.
Partnered with Product Owner to refine and prioritize lab workflow requirements, ensuring clarity for developers and alignment with DaVita’s clinical and regulatory needs.
Removed blockers and coordinated crossteam dependencies involving EHR/EMR integrations, lab result routing, specimen tracking, and Claritybased reporting enhancements.
Drove continuous improvement by analyzing sprint metrics (velocity, throughput, defect trends) and implementing process optimizations that improved delivery predictability.
Supported UAT planning and execution by coordinating test case readiness, defect triage, retesting cycles, and validation of lab orders, results, and data accuracy.
Coached team members on Agile best practices, reinforcing iterative delivery, definition of ready/done, and qualityfirst development for lab workflows.
Collaborated with change management and training teams to ensure smooth rollout of new lab features, including communication planning and user readiness support.
Ensured compliance with HIPAA, CLIA, and DaVita quality standards by embedding regulatory considerations into sprint planning, acceptance criteria, and release readiness.
TPWD- Texas Parks and Wild Life, Austin, Texas
2025 May – Dec 2025
IT Project Manager/ IT Scrum Master
Facilitated Agile delivery, guiding cross-functional teams in implementing Agile methodologies for Sprint Planning, Scrum of Scrums, Retrospective and Capacity Planning
Oversee the end-to-end process for boat and motor registration, including online systems, in-person appointments, and documentation workflows.
Coordinate with TPWD field offices to ensure consistent service delivery, staffing, and adherence to operational hours and customer service standards.
Manage system upgrades and digital transformation initiatives for online registration portals, ensuring accessibility and user-friendly design.
Monitor compliance with state regulations, including documentation requirements, fee structures, and environmental standards.
Lead stakeholder engagement across internal divisions (e.g., Law Enforcement, IT, Licensing) and external vendors to streamline registration and title processes.
Analyze operational data to identify bottlenecks, improve turnaround times, and enhance customer satisfaction.
Manage 2 teams for Boat and Motor booking systems for Texas State Parks and Wildlife
Manage capital construction and repair projects across state parks, wildlife areas, and historic sites, ensuring alignment with conservation and accessibility goals.
Develop and monitor multi million project budgets, schedules, and scopes using tools like MS Project and Excel.
Prepare and manage contracts, oversee procurement processes, and ensure compliance with state regulations.
Collaborate with internal divisions and external consultants, contractors, and regulatory agencies to ensure smooth project execution.
Conduct site visits across Texas to monitor construction progress, resolve issues, and ensure quality and safety standards.
Marriott International, Bethesda, Maryland-Remote Feb 2022 –May 2025
IT Scrum Master /Project Manager
Worked on Customer Facing Application and Stakeholder Management.
Managed daily operations for 3 PMO Teams including staffing, budgeting, training, development and leading change control activities connected to PMO initiatives.
Led cross-property logistics initiatives to optimize transportation flows for inventory, vendor deliveries, and guest services across Marriott locations.
Collaborated with supply chain and operations teams to streamline first-mile and middle-mile transportation processes, improving delivery reliability by 25%.
Led Agile ceremonies and sprint planning for cross-functional teams delivering scalable Data Warehouse solutions and AI-driven analytics.
Facilitated Agile ceremonies and aligned cross-functional teams around quarterly OKRs, leveraging T-shaped skillsets to foster collaboration across development, QA, and business units for faster sprint delivery and improved stakeholder outcomes
Collaborated with Product Owners to prioritize cloud migration backlogs and align GCP infrastructure tasks with business goals.
Managed vendor relationships and coordinated transportation contracts for food, linen, and amenities, ensuring timely fulfillment and cost-effective routing.
Implemented route optimization strategies for shuttle services and inter-property transfers, enhancing guest experience and operational efficiency.
Created and optimized JQL queries to generate custom dashboards and reports for sprint progress, velocity tracking, and team performance metrics, enabling data-driven decision-making during Scrum ceremonies.
Utilized advanced JQL filters to automate backlog refinement, identify blockers, and monitor SLA compliance across multiple teams, improving transparency and workflow efficiency
Facilitated Agile ceremonies and sprint planning to align cross-functional teams on data pipeline and AI model delivery milestones.
Removed impediments and optimized workflows across ETL, data lake, and ML engineering teams to ensure timely sprint execution.
Collaborated with Product Owners to refine backlogs, prioritize AI features, and ensure alignment with business intelligence goals.
Championed continuous improvement by tracking velocity, conducting retrospectives, and integrating feedback into data-driven development cycles.
Removed impediments and optimized workflows across ETL, data lake, and ML engineering teams to ensure timely sprint execution.
Collaborated with Product Owners to refine backlogs, prioritize AI features, and ensure alignment with business intelligence goals.
Analyzed transportation data to identify bottlenecks and capacity constraints, driving improvements in load planning and regional distribution.
Partnered with IT and analytics teams to deploy transportation management systems (TMS) and integrate logistics KPIs into enterprise dashboards.
Facilitated Agile project delivery for logistics tech upgrades, including mobile dispatch tools and automated scheduling platforms.
Supported sustainability goals by piloting green transportation initiatives, such as EV fleet adoption and carbon tracking for vendor deliveries.
Oversaw cross-functional rollout of transportation protocols during peak seasons and special events, ensuring seamless coordination across departments.
Delivered strategic insights to senior leadership on transportation cost drivers, service gaps, and scalability opportunities across Marriott’s regional hubs.
Facilitated Agile delivery of blockchain-based initiatives, guiding cross-functional teams in implementing tokenization strategies for secure digital asset management and transaction workflows.
Oversee vendor relationships and contract negotiations for technology deployments, ensuring timely delivery and compliance with Marriott’s procurement policies.
Utilize Agile and Waterfall methodologies to manage timelines, budgets, and deliverables for multi-property rollouts and system upgrades.
Coordinated with cross – functional teams with development, QA team to deploy RPA bots that reduced manual data entry by 60% for Marriott online booking systems
Monitored sprint progress using Jira and Confluence, integrating bot performance metrics and exception logs into sprint retrospectives for continuous improvement.
Partnered with product owners and developers to prioritize cryptocurrency-related backlog items, ensuring sprint alignment with compliance standards, smart contract integration, and decentralized finance (DeFi) goals
Led a 30-man cross functional team in developing and implementing new processes for managing project across 14 different departments within Marriott.
Implemented Scaled Agile methodology /documents / process for the PMO ART.
Molina Healthcare
(Jun 2021 – Feb 2022)
Scrum Master
Hired to handle overall Development life cycle, Delivery of Project for Molina Health Care’s CRM – Sales Force Inbound / Outbound Contact Center (Telecom ), Health Insurance Plans- Data Analytics, PDM (Provider Data Management – Claims Datawarehouse), and Quality, Risk and Compliance Applications
Project – CRM – Sales Force Inbound / Outbound Contact Center (Telecom), PDM ( Provider Data Management and Analytics), and Quality, Risk and Compliance Applications
Achievements:
Worked with cross functional teams – Dev / QA / DBA / Architects (Onsite & Offshore) to ensure work in progressing by setting up daily stand-up meetings
As a Scrum Master performed Agile / Kanban project management activities including planning, execution, tracking and reporting.
Facilitated Agile sprints for cross-functional teams developing predictive models and data-driven solutions to optimize underwriting and claims processes.
Collaborated with actuaries, data scientists, and product owners to prioritize analytics features and ensure compliance with insurance regulations and KPIs
Facilitated Agile ceremonies and sprint execution for RPA development teams, driving automation of Molina Healthcare Pharmacy claims workflows to improve operational efficiency
Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives) for cross-functional teams delivering GCP-based microservices and data pipelines.
Partnered with product owners and business analysts to prioritize RPA backlog items, ensuring alignment with HIPAA compliance and enterprise automation goals
Facilitated and prepared the teams for PI Planning / Sprint ceremonies
Created Capacity planning spreadsheet before the PI Planning and set the team’s expectation ready for Sprint workload
Facilitate Agile ceremonies and sprint execution for cross-functional teams modernizing VA.gov and EHRM platforms, ensuring alignment with CMS interoperability standards for Medicare and Medicaid.
Drive backlog refinement and release planning for healthcare IT initiatives, enabling seamless data exchange across VA, DoD, and Medicaid systems through FHIR and EDI integration efforts.
Created and optimized JQL queries to generate custom dashboards and reports for sprint progress, velocity tracking, and team performance metrics, enabling data-driven decision-making during Scrum ceremonies.
Facilitated backlog grooming and sprint execution to optimize ETL workflows, data modeling, and AI feature integration within the Data Warehouse ecosystem for PDM and AI development teams
Created status reports and presented to leadership during bi-weekly status update meetings
Led cross-functional Agile teams in collaboration with Data Groups to deliver AI – driven solutions, optimizing sprint velocity by 25% through targeted backlog refinement
Facilitated scrum ceremonies and integrated AI tools for automated reporting and risk forecasting, enhancing the transparency with decision making across enterprise-level projects
Worked with Product Owner to prioritize the Epics for the PI Planning / Sprints
Helped the team size the Epics / user stories with story points
Reviewed Deployment checklist documents for Monthly Sales Force CRM – Inbound / Outbound Release
Assisted the team on data pull sequence from data lake and documented the process for Data Analytics team.
Created a centralized repository for documentation - PDM – Provider Data Management )and CRM Team . and Health Insurance Plans Team
Facilitated the ServiceNow upgrade project for Infrastructure and Delivery team before UAT
Performed integration testing with the team to confirm data integrity as per the requirements
Scheduled meetings for Pre deployment meetings and Go Live prep
Assisted the team to understand Insurance Billing concepts and how data flows from one system to other securely using EDI Files
Actively involved in Requirements review for projects related to Medicare / Medicaid and provided feedback on Federal guidelines
Involved in requirement analysis for Enrollment module and Broker Commissions.
Used Confluence for Requirements review / documentation purpose
Assisted the team members on requirements using Azure Devops as project management tool
Tested the application before deployment to UAT/Prod
Helped team by setting up meetings with IT / Network team to resolve network connectivity issues for teams working across different countries
Created metric reports using Agility Health to present status reports on an enterprise level
Setup meetings for Pre-Planning and Kickoff meetings for sprint cycle start
Co-ordinated the UAT effort before Project Go Live with Business Teams
UAT Test Environment readiness document was reviewed before code deployments
Verified the Database changes, Config changes and user stories for every monthly Release
Proactively identified and tracked project risks ahead of time and developed mitigation plans to manage risk
Worked on DevOps tool for continuous deployment
Worked with project managers to meet client requirements
Created reports and metrics to show team progress
Tracked User Stories, Defects and workflow progress in Jira
Attended HIPAA Trainings to follow regulations in Health care industry and coached the teams to follow HIPAA when sample data was pulled from production for defect resolution
Worked with Leadership team / Stake holders on regular basis for reporting Project Status
PDXInc/ChangeHealthCare FortWorth,Texas (June 15th 2009 – Jun 2021)
Agile Scrum Master
Hired to handle overall Development life cycle for Change Health Care’s Pharmacy / Healthcare Applications and handled multiple projects like Kaiser Permanente Health Plan -Payor, MDS (Manufacturers Document System ), EDM (Enterprise Data Management system – Data Analytics), SBMO (Store Based Mail Order), EPR (Enterprise Patient Record), RxComWebservices, ARS (Application Registration System and EPS (Enterprise Pharmacy System – Infrastructure)
Project – EPR (Enterprise Patient Record), Client – Kaiser Permanente & Costco
Achievements:
Worked with teams that are globally distributed by setting up everyday stand-up meetings and resolving their impediments
Coached the business processes and supported both Development and QA teams to understand project release planning
Facilitated and prepared the teams for PI Planning / Sprint ceremonies
Created Capacity planning spreadsheet before the PI Planning and set the team’s expectation ready for Sprint workload
Enabled seamless collaboration between data engineers and insurance analysts to accelerate deployment of machine learning models for fraud detection and risk scoring.
Drove Agile maturity by implementing Kanban metrics and sprint retrospectives tailored to data science workflows and regulatory constraints in insurance operations.
Involved on validating Release documents for monthly code deployment
Helped team by setting up meetings with IT / Network team to resolve network connectivity issues for teams working across different countries
Helped resolve ambiguity involved when integration testing was performed among different teams by ensuring there is a process setup for integration testing
As a Project Manager/Scrum master, was able to ensure the test environment issues are stable for cross-team collaboration and team work
Proactively identified and tracked project risks ahead of time and developed mitigation plans to manage risk
Extensively used TFS and SharePoint for Project Management activities
Worked with Product Owner to prioritize the Epics for the PI Planning / Sprints
Helped the team size the Epics / user stories with story points
Worked with Dev and QA team to help them understand Insurance Billing concepts
As a Scrum Master performed agile project management activities including planning, execution, tracking and reporting
Setup meetings for Pre-Planning and Kickoff meetings for sprint cycle start
Actively involved in Requirements review for projects related to Medicare / Medicaid and provided feedback on Federal guidelines
Worked closely with vendors to propose ideas based on the knowledge acquired from my Life and Health Insurance License exam
Coached both Development and QA Teams about the regulations for Medicaid / Medicaid regulations and that helped the team understand the domain knowledge
Worked on DevOps tool for continuous deployment
Worked with project managers to meet client requirements
Created reports and metrics to show team progress and defect trends
Tracked User Stories, Defects and workflow progress in Jira
Attended HIPAA Trainings to follow regulations in Health care industry and coached the teams to follow HIPAA when sample data was pulled from production for defect resolution
Worked with stake holders to ensure that work progressing as per their requirements
Project – SBMO (Store Based Mail Order), Client - Kaiser Permanente & Costco
Achievements:
Trained both Development and QA Teams with Agile /Scrum methodologies before the Project start
Motivated teams to complete sprint on time and demonstrate the user stories to vendors
Prepared Retrospective documents and provided them to Leadership teams
Explained the impediments like Network Issues, Test environment issues to upper management and got it resolved for team to complete work on time
Worked with Client – Kaiser Permanente to get access to test environments like Ping ID, CyberArk passwords for QA, Development and Support teams so that work can continue 24/7 for any production related issues
Supported team to resolve any delay in code delivery / testing efforts by understanding the impediment and tracked the work in progress
Updated agile tracking system Jira to provide transparency on Product & Sprint Backlogs
Proposed quality assurance techniques and developed efficient testing procedures.
Worked with vendors to ensure effective implementation of Agile.
Evaluated software development processes and made recommendations for updates.
Project – MDS (Manufacturers Document System) and ARS (Application Registration System)
Client – Kaiser Permanente & Costco
Achievements:
Trained Development and QA teams Agile methodology and started tracking work progress in Rally.
Set up every day stand up meetings to track the work that was done previous day, work that will be done for the day and to track impediments faced by the team
Set up meetings for demos at the end of sprint so that the user stories can be demonstrated by the QA team to vendors
Worked with Product Owner to understand the priority of User stories for every sprint and that helped to plan the product backlog
Worked with different teams to understand cross team’s integration development/testing effort and manage Scrum teams
PepsiCo - Plano, TX (Feb 2008– June 2009)
Senior QA Test Analyst
Hired to handle overall Testing life cycle for PepsiCo Applications, write Master Test Strategy, System Test Plan, Facilitate the Test Plan walkthroughs, handle offshore team members, co-ordinate with Development /Testing Project Managers / Business Users for PepsiCo’s Applications, which are all used by the Frito Lays Business Users.
Projects worked at PepsiCo are as follows:
1.FFG - Replatform MPT [ Material Planning Toolkit ] – Order Management
2.FFG - I2 Tech Refresh - i2 Supply Chain
3.FFG - DP Refresh Project – i2 Supply Chain
Achievements:
Reviewed the Business Requirement documents with the business and development team to understand the architecture and functionality of the application.
Participated and Initiated Team meetings on a regular basis and involved in active discussion in order to improve the testing quality by better strategies and testing approach.
Prepared the Master Test Strategy document during Business Blue Print Phase and performed structural analysis for the same.
Prepared the System Test Plan document during Realization Design Phase and performed structural analysis for the same.
Facilitated the Master Test Strategy and System Test Plan walkthroughs.
Prepared the Peer Review document after the Test Plan Walkthroughs.
Involved in Reviewing, writing and executing System test cases based on the requirements when there were short of people in the team.
Followed Business Process testing methodology during the Realization Test Phase.
Managed individual test cycles, reported bugs and worked with analysts and developers to resolve problems
Scheduled weekly meetings with Project Managers / Business team to provide a weekly status report on Risks/ Issues and Project Progress.
Handled a team of 3 members at offshore Testing Team – Cognizant Technologies, in assisting and coordinating with them to complete the work on time.
Worked extensively on Informatica mappings in order to test the Informatica Batch Programs
Worked extensively with Unix commands in order to test the Java Batch Programs
Created SQL Queries during test case preparation and used them during testing
Involved in testing upgraded MPT Application from Oracle 8i to Oracle 10g Application
Used Mercury Quality Center to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution
Clearly documented all the testing work
Created test scripts in QTP to automate the testing for Regression scenarios.
Performed Performance Testing using Load Runner on the application to ensure that the system responds to high volume users in a timely manner.
Set up regular meetings with the Business Users in the Frito Lays office, in order to clarify the Requirements
Worked late hours during the Production period and involved in Production support, and retesting the application to make sure the application is working fine
Very familiar with the PepsiCo’s FFG Applications, process and guidelines
Environment: Mercury Quality Center, Java, Java Script, J2EE, Oracle 8i, Oracle 10g, XML, VB, COM, Java Script, MS Project, Visio, Borland Caliber, Star Team
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