Executive Assistant with Operations & Communications Experience

CANDACE BROWN

Richmond, VA, ***** ~ Phone: 804-***-**** ~ ****************@*****.***

Core Strengths

· Excellent data entry skills and telephone etiquette · Strong decision-making

· Exceptional customer service skills · Manage staff

· Net-working and building partnerships/collaborations · Efficient and accurate

Professional Experience

EXECUTIVE ASSISTANT

Jobs for Virginia Graduates, Virginia, November 2021-Present

Provide direct administrative and strategic support to the President & CEO of JVG.

Developed alternate business processes to shorten completion times and reduce wasteful spending.

Developed and maintained ownership of enterprise-wide audit plan with annual reviews and adjustments.

Facilitated strong lines of communication with senior management to actively present audit findings and recommendations.

Maintained financial spreadsheets and prepare summary reports for internal use and board reviews.

Managed complex calendars, schedule high-level virtual and in-person meetings, and coordinate multi-department communication across remote platforms.

Managed and reconciled all bank accounts, expense reports, purchases monthly to report to the Treasurer of the board

Incorporated interesting and informative content, resulting in increased shares and followers on socials.

Oversaw social media asset design to be in line with brand identity.

Developed and maintained professional relationships with internal employees and customers.

Coordinated travel arrangements for team members attending conferences or off-site meetings.

Coordinate logistics for conferences, training sessions, and donor events—both in person and remotely.

Participated in staff meetings, contributing ideas to improve processes and procedures.

Drafted, proofread and edited documents, presentations and reports.

Complete data entry tasks accurately while adhering to strict deadlines.

Responded to web correspondence, social media posts and emails.

Attended staff and quarterly board meetings to take minutes.

Developed Handbook and policies for human resources.

CERTIFIED PHARMACY TECHNICIAN

Community Health Network, Indiana, June 2019-August 2021

Strictly maintain patient confidentiality, records and patient profiles including HIPPA

Maintain proper inventory levels, rotated stock and immediately complied with prescription drug recalls.

Maintain proper safety procedures and standards, including department cleanliness and appropriately resolving issues, complaints and questions

Collaborate closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens

Maintain proper compliance logs, including refrigerator temperatures

Verify accuracy and completeness of information

Perform sanitation, maintenance, and tracking of infusion equipment in cleanroom

Perform quality control and performance improvement activities

Assist Pharmacist on code response teams for pediatrics and adults

MEDS TO BED CERTIFIED PHARMACY TECHNICIAN

VCU Health System Specialty Care and Discharge Pharmacy, Richmond, September 2013-March 2019

Daily rounding to patients to facilitate participation in the program

Communicating regularly with hospital staff including nurses, case managers, secretaries, surgeons, and other relevant medical staff

Independently gathers and organizes data and documents prior authorization outcomes in pharmacy system

Collecting necessary information to prepare and process prescription orders to and from the facility

Collecting, organizing, and reporting performance measures of the program to the pharmacy and the hospital.

Providing program training and education to new and existing staff when needed

Responsible for validating appeal opportunities, creating appeal letters, generating and submitting individual and/or batch appeals in a timely manner, tracking appeals and recoveries

Obtains medication histories for assigned patients/areas and documents information in appropriate systems

Delivered high-quality customer service by professionally answering multi-line phones and assisting patients with inquiries, appointments, and documentation needs

Managed and maintained confidential patient records in compliance with retention policies, ensuring accurate filing and secure storage for a minimum of seven years

Organized physical and digital filing systems to improve record accessibility, efficiency, and compliance

Retrieved, updated, and archived medical records promptly to support clinical and administrative teams

Ensured strict adherence to HIPAA and privacy regulations when handling sensitive patient information

Education / licenses

ARGOSY UNIVERSITY, PHOENIX,AZ

SUNY - OLD WESTBURY, LONG ISLAND, NY

HIGH SCHOOL FOR LEGAL STUDIES

SKILLS

Adobe Products, Canva

Microsoft 365, Google Workspace

QuickBooks Online

Zoom, Teams, Slack

Yount, Hyde Barbour Accounting Software (Inflo, Suralink)

PROFESSIONAL AFFILIATIONS

Brand Ambassador for Woman Owned Minority Businesses (W.O.M.B.)

Photographer Partnership for R.E.A.L. Girlz Non-Profit

Mentor -- Big Brothers Big Sisters of America

Member -- Jobs for America’s Graduates

Volunteer -- The Daily Planet - Safe Haven

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