Customer Services & Administration Professional

KEVIN M. NJOROGE

************.*@*****.*** +254-***-***-***

Date of Birth : 20th August 1988

Driving License: Heavy Commercial Vehicle Manual

Professional Summary

Experienced Customer Services Executive with a demonstrated history of working in the Logistics, Leisure, Education and Retail Industries. Having gained vast experience in customer handling operations which entailed learning, sharing and delivering excellent customer service experience in line with company policies and standards, inventory handling and major sales related operations, this enables me to utilize all these skills and attributes towards making and adding tangible difference in the field and realize fully the mission and vision of the company. I Seek to leverage my skills and expertise in an organization where individual and organizational objectives can be blended for concurrent growth.

Work Experience

EXAM VENUE SUPERVISOR BRITISH COUNCIL, DUBAI

August 2020 -Oct 2024

• Supervise examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards and Handle all reporting documentation as required

• Accountable for maintaining the integrity of the examinations providing high standards of customer service, security and administration.

• Administrating a team of exam Invigilators, we Consistently and Successfully deliver ACCA Remote Proctored exams to candidates all over the globe

• Based on interaction with the exam delivery platforms, we provide regular feedback and improvements on the systems to exam bodies to ensure smoother exam delivery in the future

• Actively monitor candidates during tests to make sure that there is no violation of test conditions and assist Proctors in troubleshooting of any technical errors that candidates may experience during the exam.

DIGITAL SUPPORT EXECUTIVE INFORMA PLC, DUBAI

Sep 2021 - May 2022

• Created, Organized and Uploaded Physical and Virtual events on the Informa Connect Platform

• Regularly interacted with event sponsors and exhibitors to ensure correct data and media has been correctly uploaded to their event booths

• Contact event attendees with login information so they can access the event platform.

• Provided direct chat support to event attendees in case they experience any issues or need guidance with platform access or cannot access some event media on their platform dashboard. SALES AMBASSADOR LUSH COSMETICS GLOBAL-DUBAI

Oct 2019-Feb 2021

• Customer Experience: Ensure a unique customer experience by making every visitor feel welcome, meet their needs and make their day. Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

• Team Involvement: Show up with a positive attitude and ready to contribute to the team. Actively driving my development and constantly look to grow and elevate skills and add to a solution-oriented work environment.

• Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the Lush values. BUSINESS LOGISTICS EXECUTIVE; THE BOX LOGISTICS - DUBAI May 2018- Sep 2019

• Communicate regularly with vendors, suppliers and manufacturers to replenish warehouse stock, maintaining relationships with current vendors and research other potential business partners.

• Coordinate inventory to ensure there's sufficient stock, keeping detailed records of newly arrived products, items that are going out to customers and any returned goods

• Arrange business meetings with prospective clients, meet and promote the company’s products/services addressing or predicting clients’ objectives

• Ensuring compliance with the relevant safety and logistical regulations by conducting frequent inspections on warehouse machinery, such as forklifts, to ensure full functionality and safety, check that the warehouse crew use the correct P.P.E’s when working and inspecting the warehouse surroundings to check for any fire risks or other hazards. Education

Higher Dip in Forensic Psychology & Criminology Egerton University- Kenya Certified in Computer Hardware, Software & A.I Alison Institute- U.S.A Skills& Languages

• Proficient in Computers, Hardware and software setup and troubleshooting, Inventory Software, CRM and POS terminals and efficient in retail software:-Oracle, Salesforce, iOS, Office, AutoCad, Adobe CS, SAP & Tally,Zoho, Cin7, OSINT

• Fluent in English & Swahili

• Outstanding interpersonal and strong communication skills

• Product Knowledge, Knowledge of SEO, Google AdWords & Analytics social media & the full range of online advertising

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