Operations & Data Entry,CS Specialist - International Applicant

Mohammed Haitham Mohammed

Address: *th Settlement, Cairo, Egypt

Email: ***.************@*****.***

Phone number: 011********

LinkedIn: https://www.linkedin.com/in/mohammed-haitham-2b8119224/ Experience summary

Customer Support and Administrative professional with 2 years of experience in customer relations, and an Operations Specialist and Data Entry for 1 year. I was a top-performing customer support with my Quality score Maintained 95%, and my average number of handling chats and emails was three customer support agents. Experience:

Operations Specialist and Data Entry, Company: Envirocare Duration: July 2025 to Present

-Manage the full lifecycle of the operational records.

-Manage communication between the company department and give operational help and analysis to improve productivity level.

-Collect legal documents, operations documents, and financial documents, review them to ensure data accuracy, and to provide different analytical reports.

- Convert all the physical company agreements into an organized digital collection

- Record all customer and company information to support excellent customer and operational experience

-Analyze operations and provide improvement recommendations including the flagging risks the company may face if issues go unaddressed

-Filing and scanning documents

-Collaborate with stakeholders across different departments for various operational purposes. Chat Support Specialist, Company: Transcom Worldwide Duration: Jan 2025 to June 2025

-Handled customer inquiries, resolved issues, provided customer support, and ensured customer satisfaction daily

-The company performance tracking system showed that my productivity was equal to that of three team members handling customer chats and emails Managed complaint logging, dissatisfaction tracking, and queue management across all customer relations queues. Attached all customer correspondence and updated CRM accordingly

-Attach all customer correspondence and update CRM

- Consistently met and exceeded KPIs and productivity targets, delivering the output equivalent of three customer support agents while maintaining accurate CRM records to ensure continuity and excellence in customer experience.

-I tracked all information needed to provide an excellent customer experience. All cases were accurately recorded, distributed, and resolved within agreed SLAs across multiple communication platforms.

-My quality score never dropped under 95%

Customer Support Specialist, Company: Concentrix

Duration: August 2024 to Dec 2024

-Handled customer questions and problems with their accounts using phone calls.

-Accurately documented all customer interactions and resolutions in the internal support system

-Escalated complex cases to internal teams, ensuring timely and satisfactory resolution

-Maintained current product knowledge to deliver accurate and effective customer support Chat Support Representative, Company: CIC

Duration: April 2023 to September 2023

-Handling customer inquiries, resolving issues, providing customer support, and ensuring customer satisfaction, all these tasks daily

-Respond to customer complaint inquiries.

-ensured the fair treatment of customers remained central to every interaction, supporting continuous improvement of the customer relations function Skills:

• Virtual Assistance and Administrative Support.

• Data entry and Service Level Agreement Compliance.

• Mailbox and Queue Management.

• analytical support.

• Templated Letter and Correspondence Management.

• Data Entry and Digital Record Management

• Research and Report Preparation.

• Project Management Tools (Zendesk, Trello, Workforce)

• Google Workspace & Microsoft Office

• Continuous Improvement Mindset

• Customer Support & Operational Support • Time Management & Multitasking

• Basic payment processing

• Multi-tasking across different work areas

• strong written communication.

• administrative tasks.

• Voice Over Specialist.

• Video Editor Montage

Education:

- Bachelor of Arts in Mass Communication, Canadian International College University Graduated: 2024

- Voice Over and Video Editor for the graduation project.

- GPA: 2.91 (Very good)

- Graduation Project: Documentary Film (Radio & TV category) Certification: Ministry of Youth and Sports for participation in documentary filmmaking Graduation Project View :

https://drive.google.com/drive/folders/1CQmaBIbLnxMwoF7WieJHZy3iPz67JXct? usp=drive_link

Language:

• Arabic: Native

• English: Fluent

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