Data Entry & Administrative Support Specialist

AJAYI OLAJUMOKE GRACE

***************@*****.*** +234 813-***-****

Ibadan, Oyo State

Education

Chemistry Education Bsc.Ed

Obafemi Awolowo University, Ile-Ife 2015 – 2021

Certifications

- Certified Virtual Assistant - Alx Africa

- Customer Care Representative - iSON Xperience

- Child Psychology - E-Learning College

- Leadership and Management - E-Learning College

- Project Management - E-Learning College

- Human Resource Management - Oxford Home Study Centre

- Professional Qualification - Teachers Registration Council of Nigeria

Work Experience

Virtual Assistant

Freelance 2023 – 2024

- Managed administrative tasks including scheduling, email correspondence, and data entry, ensuring smooth and efficient daily operations.

- Provided technical support and customer service, resulting in enhanced client satisfaction and long-term retention.

- Conducted detailed research, content creation, and information gathering to support various client projects.

- Assisted in project management, ensuring timely delivery and adherence to budget constraints.

- Implemented communication strategies and cost-saving measures, leading to improved operational efficiency.

Customer Care Representative

ISON Xperience, Ibadan, Nigeria 2022 – 2023

- Resolved customer inquiries and complaints, providing timely solutions while maintaining high levels of customer satisfaction.

- Assisted customers with troubleshooting and provided comprehensive information on products and services.

- Enhanced customer engagement through proactive measures, contributing to increased customer loyalty.

Tutor (NYSC)

Daruvic School, Ogun State 2023 – 2024

- Delivered engaging science lessons, fostering a positive and productive learning environment.

- Developed and implemented lesson plans that significantly improved student understanding and academic performance.

Tutor

Wise Wisdom School, Ibadan, Nigeria 2020 – 2021

- Collaborated with the Head of Department to plan and execute the school curriculum effectively.

- Developed Individual Education Plans (IEPs), resulting in significant academic progress for students.

- Motivated and guided students to achieve excellence in their studies through innovative and tailored teaching approaches.

Financial Secretary

New Covenant Campus Fellowship 2016 – 2019

- Managed financial records, prepared daily reports, and reconciled bank statements.

- Implemented cost-saving measures that reduced operational expenses and increased efficiency.

- Successfully organized and executed fundraising initiatives, contributing to the financial sustainability of the organization.

Customer Service Sales Officer

RD Fashion Store 2014 – 2015

- Maintained a professional and empathetic attitude towards customers, ensuring prompt resolution of inquiries.

- Provided feedback on customer service processes, leading to improved service delivery.

- Promoted store products and services, contributing to increased sales and customer satisfaction.

Skills

- Strong Oral and Written Communication

- Advanced Organizational and Time Management

- Proficiency in Microsoft Office Suite and Google Workspace

- Effective Project Management and Coordination

- Research and Data Analysis

- Exceptional Customer Service

- Technical Support Expertise

- Self-Motivated with a Strong Work Ethic

- Team Collaboration and Leadership

Interests

- Research and Continuous Learning

- Personal Development and Coaching

- Public Speaking and Communication

- Design and Creative Thinking

References

Available upon request.

Contact this candidate