Dynamic Administrative Assistant with 7+ Years Experience
Resume:
CONTACT *******@*******.***
Sacramento, 95831, CA
SUMMARY Dynamic Administrative Assistant with over 7 years of comprehensive experience in various administrative roles, including supporting executive- level operations at the Office of Emergency Services. Proficient in Microsoft Office Suite and skilled in effective communication, customer service, and attention to detail. Successfully managed complex schedules, organized large-scale meetings, and enhanced office efficiency through strategic planning. Ready to leverage organizational skills and proactive approach to contribute to the success of any team.
WORK EXPERIENCE
Sacramento
05/2003 – 03/2006
Relief Manager
U-Haul Truck & Storage Rental
Oversaw all facets of storage, truck, trailer rentals, and retail sales. Directed daily operations, which included answering incoming phone calls and ensuring that each customer’s queries and concerns were effectively addressed and resolved.
Implemented and maintained a consistently high level of security across company premises.
Supervised the rental of up to 10 gasoline and diesel-fueled trucks per day. Conducted thorough inspections of returned trucks, including checking mileage, gas levels, and assessing for potential customer-inflicted damages; delicately resolved damage issues with customers as necessary. Maximized occupancy rates through strategic marketing initiatives that included various special offers (e.g., first month free, two months free) and distributing promotional flyers to local businesses while providing discounts to existing customers who referred new business. Executed receiving and dispatching inspections along with safety certifications on 5-10 U-Haul trucks and trailers per day, ensuring overall cleanliness of vehicles while verifying fluid levels, brake functionality, and tire air pressure.
Coordinated the organization and preparation of all move-in/move-out contracts.
Maintained current tenant records to prevent vacancies and assisted with monthly storage auctions and other duties as required, ensuring cleanliness of all vacant storage units.
Developed correspondence letters, memorandums, instructions, and notices for review and signature by management.
Michelle La Bella
Administrative Assistant
Generated and maintained precise weekly reports aimed at ensuring timely fulfillment of orders, presenting those reports weekly to senior management.
Fostered consistent client communication, striving for the highest levels of customer service and satisfaction within the company’s customer base; reorganized administrative processes when necessary for improved efficiency.
Sacramento
08/1998 – 09/2000
Crew Supervisor
U.S. Census Bureau
Achieved promotion from Enumerator to Crew Supervisor within 9 months during the Census 2000, where I trained and managed a team of 15 employees.
Instructed team members on enumeration procedures and introduced reports and forms utilized for data collection.
Delegated areas of duty to staff, monitored employees during field operations while providing immediate assistance and supervision. Reviewed and certified daily payroll and progress reports alongside performance records.
Delivered updates to senior management regarding team progress and performance levels.
Sacramento
07/1995 – 06/1997
Management Services Technician
Department of General Services
Served as the Division’s acting Assistant to the Business Services Officer and Contract Coordinator, coordinating and processing all purchase orders while organizing and updating the database. Managed monthly invoice processing, updated collection accounts, and monitored departmental budgets for compliance and accuracy. Reviewed contract details to ensure adherence to state laws and regulations.
Managed multi-line phone systems and handled various correspondences, processing all building maintenance requests efficiently.
Sacramento
04/1988 – 11/1995
Administrative Assistant
Office of Emergency Services
Functioned as Board Secretary to the Governor’s Commission on Hazardous Materials, coordinating meetings and creating and distributing the commission’s agenda while transcribing Board minutes and managing travel arrangements for Board members and special guests. Organized agency-sponsored workshops and videoconferences, including arranging hotel accommodations for out-of-town speakers and coordinating conference facility logistics and catering for events. Conducted surveys and collected data to evaluate the proficiency of mandated programs; reported findings to the EPA and senior management.
Acted as a liaison to public and private professionals and organizations, providing technical assistance to aid in the interpretation of laws, policies, and regulations.
Participated as a member of the Commissioner’s subcommittee, developing a training curriculum and generic hazardous materials manual.
Researched and drafted correspondence and developed and maintained multiple databases for data management and communications. Achieved promotion to Staff Service Analyst, completing crucial tasks for the Resource Team during the 1989 earthquake; assessed primary needs and the status of earthquake-affected counties while coordinating mutual aid and reporting to the Governor’s office.
VARIOUS
05/2007 – 06/2008
Merchandising
Maybelline/New York Cosmetics and Foster Grant
Executed merchandising strategies for Maybelline/New York Cosmetics and Foster Grant, ensuring effective presentation and availability of products.
various
02/2006 – Present
Store resets
Lowe's
Managed store resets at Lowe’s, ensuring effective layout and product organization.
EDUCATION
Sacramento
1985 – 1987
Bachelor of Arts - Business Administration
National University
Major: Human Resources
SKILLS Microsoft Word Microsoft Excel
Microsoft PowerPoint Internet research
Leadership Analysis
Planning Problem-solving
Attention to detail Communication
Customer service Prioritizing
Delegating tasks Teamwork
Negotiating
LANGUAGES English
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