Detail-Oriented Customer Service & Admin Professional

Veronica Wren

501-***-**** *******@*****.***

Professional Summary

Detail-oriented Customer Service and Administrative Professional with experience in high-volume environments, financial processing, and multi-channel support. Skilled in resolving customer inquiries, accurate data entry, account reconciliation, and office operations. Proven ability to manage competing priorities while maintaining compliance, accuracy, and excellent service standards in both remote and on-site roles.

Core Skills

Customer Service & Communication

Phone, Email & Chat Support

Conflict Resolution & De-escalation

Active Listening & Professional Communication

Multi-Line Phone Systems

Customer Account Support & Follow-Up

Administrative & Clerical

High-Accuracy Data Entry

Document Management & Filing

Scheduling & Recordkeeping

Report Preparation

Office Equipment Operation

Financial & Account Support

Payment Processing

Account Reconciliation

Transaction Posting

Error Resolution

Compliance & Confidentiality

Technical Skills

CRM & Case Management Systems

Microsoft Office (Excel, Word, Outlook)

Windows-Based Systems

Remote Work Tools

Data Entry & Production Software

Professional Experience

WestRock Coffee

Machine Operator I Feb 2025 – Feb 2026

Operated and monitored production equipment to meet quality and efficiency goals

Completed production documentation and data entry with accuracy

Troubleshot equipment issues and coordinated with maintenance teams

Adjusted machinery settings to maintain product quality standards

Programmed packaging systems using touchscreen controls

Fidelity Information Services (FIS)

Customer Service Associate II (Remote) Jul 2024 – Feb 2025

Provided customer support via phone, email, and chat in a high-volume environment

Resolved account, billing, and technical issues efficiently

Investigated root causes and used internal systems for troubleshooting

Escalated complex cases to ensure timely resolution

Maintained performance metrics (AHT, QA, adherence)

Updated customer records accurately while ensuring compliance

Kimberly-Clark — Maumelle, AR

Machine Operator Jul 2015 – May 2024

Operated production equipment for consumer goods manufacturing

Performed maintenance, quality checks, and product changeovers

Recorded production data accurately in PASS system

DeWafelbakkers — North Little Rock, AR

Wrapper Operator Aug 2012 – Jul 2015

Verified packaging accuracy, labeling, and product quality

Maintained and adjusted equipment for efficient production

Supported production transitions and order changes

Department of Finance and Administration

Account Technician I May 2006 – Jun 2008

Processed financial transactions and reconciled discrepancies

Prepared reports and maintained organized records

Assisted customers with billing and account inquiries

Ensured compliance with financial procedures

Document Examiner I Jan 2006 – May 2006

Managed inbound calls and directed inquiries appropriately

Processed payments and performed detailed data entry

Maintained filing systems and prioritized high-volume workloads

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