Front Desk Agent with Multilingual Skills
Resume:
SEEMA
QURESHI
KEY STRENGTHS
Speak English & Urdu.
Responsible, efficient, punctual,
adaptable, organised, and team-player.
CONTACT INFORMATION
Email: **********@*****.***
Home:
Address:
1S530 Hawthorne Ln, Wheaton 60810
EMPLOYMENT HISTORY
Convert School
Diploma
Rawalpindi, Pakistan (1970)
PREVIOUS EDUCATION
North Western Business College
Bachelor Degree
Graduated in 1995
Motel 8
Front desk agent (2018-present)
Manage online, phone and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.
Empathetic and effective listener when guests have an issue or concern that needs to be addressed right away. Strong skills in communicating with the public directly and able to put thoughts in writing clearly and effectively.
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Marriot Hotel
Front desk agent (2014-2018)
Amazing ability to manage stressful situations calmly. Proven ability to solve problems and resolve guests issues. Ensured to balance each clerk’s shift reports and
deposits.
Listened to customer questions about things to do in the area and places to dine, and provided recommendations of the top spots.
Recieved gift card from company based on positive
reviews.
Ambassador Travel
Front desk agent (2007-2014)
Verified accuracy, completeness and legibility of
accounting, reservations and guest service records. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Established rupport with new and exsisting clients.
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