Professional Services Specialist with Human Services Background

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MARY

LAWRENCE

M

*** ***** ******* **, **** Bluff, AR 71601-9638, 870-***-****, ********@*****.*** I will provide quality and expertise work to assist families/victims in need. Case record maintenance Computer knowledge Parenting Certified Public Service experience Typing-65wpm Family Advocate Quality Assurance Reviewer April 2014 - July 2021

Arkansas Department of Human Services Little Rock, AR Review and interview customers

Investigation of income, resources, household, and other requirements. Data management and entry.

Verified compliance with internal eligibility requirements for programs. Fostered timely resolution of QC investigations related to deviations, processing failures, or approval criteria issues.

Applied regulatory compliance knowledge and quality expertise to implement process improvements. Program Eligibility Specialist March 2009 - April 2014 Arkansas Department of Human Services Pine Bluff, AR Interview/determine client eligibility

Complied/maintained case files.

Data Entry for eligibility.

Timeliness of clients determination.

Assist client with getting income, resources, expenses. Supervising peers.

Completing polices and procedures.

Program Assistant July 1992 - March 2009

Arkansas Department of Human Services Pine Bluff, AR Coordinate clients case files/ appointments.

Assist with clients daily needs for maintaining household. Coordinate resources providers for clients.

Prepare Court records.

Maintain Court record dockets.

Data Entry of households findings.

Conduct Foster homes visits.

Conduct Parenting classes.

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EDUCATION

Knowledge of policies and procedures.

At Home Professional, Fort Collins, CO August 2021 Certificate of Medical Coding and Billing

Member of Delta Epsilon Tau Honor Society

Bachelor of Arts- Social Work May 2001

University of Arkansas at Pine Bluff, Pine Bluff, AR

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