Customer Service Associate
Resume:
Madison Sourp
*******@************.***
Work Experience
Customer Service Associate
Lowe's Home Improvement
Peoria, AZ
May 2024 – Present
Responsibilities
• Maintain accurate inventory and keep shelves organized, stocked, and safe
• Assist customers with tool and hardware selection using clear, knowledgeable guidance
• Perform lock rekeying by rebuilding cylinders and configuring pins and keys for secure, cost effective results
• Resolve customer needs efficiently in a single
interaction, reinforcing safety, trust, and professionalism SIU Intern
Glendale Police Department
Glendale, AZ
August 2025 – December 2025
Responsibilities
• Digitized case files, organized investigative materials, and managed sensitive documents with strict
confidentiality
• Handled and disposed of confidential materials in compliance with department protocols
• Joined patrol ride alongs, observing arrests, critical incidents, and fatality scenes
• Built strong communication, teamwork, and situational awareness in high pressure environments
Education
Bachelor of Science in Justice Studies
Grand Canyon University
Phoenix, AZ
September 2022 – December 2025
Relevant Coursework:
• Forensic Photography & Reconstruction
• Critical Analysis in Forensic Science
• The Correctional Function
• The Adjudication Function
• The Police Function
• Professional Responsibility in Justice
• Criminal Behavior and Victimology
High School Diploma
Ironwood High School
Glendale, AZ
August 2018 – May 2022
Skills
• Time Management
• Organization
• Resilience
• Self Management
• Attention to detail
• Situational Awareness
• Team collaboration
• Adaptability
Certifications
Trauma & Crime Scene Cleanup
Bio Trauma 911, Inc. — Training
Certification Number: 240938674
Completed: August 2025
Hoarding & Clutter Cleaning
Bio Trauma 911, Inc. — Program
Certification Number: 240754254
Completed: August 2025
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