Technical Support, Customer Service Professional, Industrial Engineer
Resume:
Scarlett Knight
**************@**********.***
Technical Support Customer Service Professional Industrial Engineer
Customer-focused Technical Support Specialist with 18+ years of hands-on experience providing support and troubleshooting a database system serving major retail clients. Proven ability to resolve complex issues, improve system usability, and deliver exceptional customer experiences. Seeking to bring deep technical expertise and outstanding communication skills to a Customer Support Representative role. Technical Experience
KnightWare, LLC Software Testing, Tech Support Jun 2007 - Mar 2026 Software Testing and Customer Support for a database application using the software 4D. Provided technical support and troubleshooting for a 4D-based client/server database system used by Retail clients including Radio Shack, OfficeMax, Brookshire's and regional grocery chains to provide clients with a way to manage images, copy, SKU details, and auto-created the pages for weekly flyers and other advertising campaigns.
Performed software testing, bug tracking, and validation to improve system reliability and performance Worked with the developers to implement new modules, identify defects and improve usability Set up Leankit onsite to track new module requests, progress, errors and completion Push the World, LLC Software-Interface Design Jul 2015 - May 2016 Software-Interface Design, Project Management and Application Testing for student-run software company, for the iOS app Simplst.
Contributed to UI/UX design end-to-end software testing for Simplst, a student-developed iOS application Created instructional how-to-videos in Adobe Premiere/Photoshop that improved user-onboarding Managed project workflow using LeanKit, ensuring on-time delivery of iterative testing cycles Entrepreneurship Experience
El Monarco Restaurant Co-owner & Manager Jan 2022 - Apr 2025 Co-owner and Manager of a restaurant & live music venue in San Miguel de Allende, Mexico. Managed kitchen staff, sales accounting, and social media campaigns. Social media was used to increase customer base, with daily and weekly specials, popular with customers.
Managed daily operations of a live-music restaurant and venue in San Miguel de Allende, Mexico, serving 20-40 customers per day from the local expat community
Handled full-cycle customer service, kitchen staff supervision, sales accounting, and social-media marketing that grew the customer base through weekly specials and musicians Processed $1,400+ in daily transactions using cash and card systems, maintaining 10-15 tables during peak hours
International Business
Coursework with focus on international business
practices.
Bachelor of Science, Mechanical Engineering
Studied Mechanical Engineering, with an interest in Automative Engineering and Systems Engineering,
including proficiency in the SolidWorks and
MATLAB engineering applications.
Clemson University
Bachelor of Science, Industrial Engineering
Focused on comparative analytics and financial
decision-making factors.
Clemson University May, 2016
Rollins College
Education Skills
Technical
• 4D Client/Server Database Systems
• Technical Support & Troubleshooting
• Software Testing & QA / Unit Testing
• LeanKit
• MacOS / iOS Environments
• SolidWorks (CAD)
• MATLAB
• Six Sigma Green Belt
• Photoshop
Professional
• Customer Service & Issue Resolution
• Process Improvement
• Project Coordination
• Client Communication
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