Gondolier-Inventory & Customer Service Specialist

Language

Spanish

English

Writing, reading,speaking

Writing, reading,speaking

WILFREDO TRINIDAD SANTOS

787-***-**** / 939-***-**** ************@*******.*** Professional Profile A hardworking, self-motivated, and ambitious individual seeking an opportunity to expand career options and gain valuable knowledge in a dynamic workplace. Eager to utilize my skills to achieve professional growth and contribute to the success of the organization. Carr 44.03 Bo. Maria Sect. Casa#436 Ajies Añasco P.R. 00610 Education

Science Forensics-65 credits

High School Diploma

2015

2010

Degree

Degree

Interamerican University- Aguadilla

Skills

Internet research

CSG

Icons

SAP

Logbook

Excel

ASPEN

Genesys Cloud

Knowledge Managment

Program base experience

Gallery Institution

Typing Speed and Accuracy

Attention to Detail

Communication

Problem-Solving

Organizational Skills

Data Quality Assurance

Adaptability

Mr. Special- Añasco

As a gondolier in the supermarket, your main role is to ensure that products are properly displayed and organized on the shelves. This includes:

Shelf Replenishment: Ensure that the shelves are always full and in order, placing the products in their correct place. Presentation Maintenance: Maintain cleanliness and order in the display areas, ensuring that the products are attractive to customers.

Inventory Control: Assist in inventory management, pointing out products that need to be reordered or that are close to their expiration date.

Customer Service: Providing assistance to customers, helping them find products and answering their questions. Team Collaboration: Work together with other staff members to ensure an efficient workflow and a pleasant shopping environment.

Coop attached procedures and specifications established to operate, inspect and verify each unit. Ensures that the equipment used for manufacturing complies with preventive maintenance and calibrations. Take the necessary measurements and operate the optical machines, when required. Keeps the work area clean by disinfecting properly, ensuring compliance with good manufacturing practices. Document in the production orders everything related to the quantity of units and materials accepted and rejected on SAP and Logbook. Complete the necessary forms that make up the order history as appropriate. Verify that all the documentation that appears in the production order is correct to avoid discrepancies between quantities and data. Documents in the line records applicable to the operation, as established by procedures. Amphenol-Añasco

Position: Manufacture

Measuring lens focus white execute good manufacturing practices (GMP), regulations, procedures and specifications established to operate, inspect and verify each unit. Ensures that the equipment used for manufacturing complies with preventive maintenance and calibrations. Take the necessary measurements and operate the optical machines, when required.Complete the necessary forms that make up the order history as appropriate. Verify that all the documentation that appears in the production order is correct to avoid discrepancies between quantities and data. Documents in the line records applicable to the operation, as established by procedures. Johnson & Johnson-Añasco

Position: Manufacture

Reference

Availables upon request

E X P E R I E N C E

CARELON GLOBAL SOLUTION, Mayaguez, P.R.

Elevance Health

Completed required basic training and performed core job functions with guidance from team members and supervisors. Responded to customer inquiries via phone and written correspondence regarding insurance benefits, eligibility, provider contracts, and claims.

Analyzed customer issues and provided accurate information and effective solutions. Utilized computerized systems and image stations to retrieve, document, and update customer information in databases. Thoroughly documented inquiries, actions taken, and outcomes to ensure accurate tracking and reporting. Maintained positive customer relationships by coordinating with internal departments to resolve requests efficiently and on time.

Researched and analyzed data to address customer service issues and support operational improvements. Conducted follow-up calls and emails to resolve routine customer questions under direct supervision.

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