Administrative Assistant with Strong Transversal Skills

Errionna Johnson

Administrative Assistant

Thomaston, GA 30286 +1-706-***-**** **********@*****.*** Professional Summary

SUMMARY

Hardworking and versatile Administrative Assistant with proven organizational skills. Detailed-oriented and very result driven with a background of performing clerical and administrative support. Excellent communication with the ability to collaborate. Attentive listener with the ability to adapt to any work style. Well organized and able to multitask while maintaining professionalism.

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

ResultsCX Remote

October 2024 to Present

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Maintained confidentiality and handled sensitive information in compliance with privacy regulations Uber/Lyft Driver

Lyft & Uber

February 2020 to Present

• Responding to calls and pings from passengers according to the protocols established by the company.

• Receiving and following customers’ locations through the software, and following the route as given by the app.

• Ensuring timely arrival at the customers’ destinations and inquiring into further destinations.

• Picking up passengers and engage in customer interactions Seasonal Tax Preparer

Jackson Hewitt Griffin, GA

February 2023 to May 2023

• Analyzed tax law regulations to find potential deductions and recognize any deficiencies.

• Uses the appropriate accounting software or system (JHnet) to prepare tax returns.

• Schedule client's appointment

• Consults with clients to develop a basic understanding of their financial affairs and the scope of their tax liabilities.

• Reviews previous tax returns and financial documents to identify missing or incomplete information or documentation. Global Specialist Intern (WFH Contract)

Robert Half Remote

August 2022 to January 2023

• Performed regular secretarial duties, preparing correspondence and reports as requested by supervisor

• Proofread all materials for accuracy prior to

supervisory

• Used Oracle to update shipment in the system

• Emailed Global Customers to inform them of any adjustments

• Made split shipments pages using the Oracle system Administrative Assistant

Dupree Plumbing Co., Inc

July 2021 to August 2022

• Manage incoming calls and ensure they reach the right recipient.

• Scheduling appointments, handling mail and emails, and editing documents.

• Wrote memos, correspondence, invoices, receipts, spreadsheets and other reports as needed

• Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies Administrative Assistant

Emerce

January 2020 to July 2021

• Wrote and edited documents from letters to reports and instructional documents

• Created and maintain filing systems, both electronic and physical Responsibilities

• Performed regular secretarial duties, preparing correspondence and reports as requested by supervisor

• Proof read all materials for accuracy prior to

supervisory

Lead Resolution Specialist

Radial Warehouse

January 2017 to January 2020

• Investigate and resolve complaints throughout the warehouse

• Leading, monitoring, and supervising a group of employees to achieve organizational goals.

• Delegating tasks to team members.

• Helped pickers/packers with locations to products to be picked and shipped Education

Upson Lee High School Thomaston, GA

2013 to 2016

High school diploma or GED

Skills

Microsoft Powerpoint Microsoft Outlook Sales Office management Appointment scheduling Interpersonal skills Microsoft Office Typing Customer service Computer operation Time management Data entry Microsoft Excel Outbound calling Organizational skills Certifications and Licenses

Professional In Human Resources

Additional Information

Authorized to work in the US for any employer

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