Multifaceted Customer Service & Admin Professional

Jamie DeVos

Cedar Rapids, IA ***** +1-563-***-**** **************@*****.***

Professional Summary

I'm looking to use and challenge the skills I already have while learning new and different things all the time. I want to become part of a reputable company and make a difference in people's lives Willing to relocate to: Cedar Rapids, IA

Work Experience

Customer Service Representative

Worley Warehousing Cedar Rapids, IA

February 2026 to Present

Processing orders in SAP and WMS

Verifying all orders are correct when built

Answering emails

Billing Clerk

Menasha Packaging Muscatine, IA

February 2025 to Present

Print over 300 orders a day

Pick list orders and verify quantities for billing Bill trucks

Print all paperwork to send on trucks

Email customers to verify or change orders

Human Resources/Safety Coordinator

Industrial Packaging Wilton, IA

May 2022 to February 2025

• Answering incoming calls

• Schedule and attend meetings through Teams

• Data entry

• Entering prior day production reports into the system

• Distributing mail, faxes and email to the appropriate staff

• New hire training and onboarding

• New hire and current employee safety training

• Communicating with corporate safety department on needed safety supplies

• Writing up and handling accident reports

• Multiple walk throughs daily to be sure everything is safe in the plant Cashier/Customer- Service Kriegers

ED MORSE AUTOMOTIVE GROUP Muscatine, IA

November 2021 to May 2022

· Answering incoming calls

· A/R for parts and service departments

· Process down payment for vehicles, tickets and Incentive Payments

· Stock and inventory on shared employee spaces

· Scan copy email receipts and copies of work orders

· Organize & distribute work orders

Customer Service Representative

SmartStyle Muscatine, IA

March 2021 to November 2021

• Answering incoming calls

• Scheduling/Rescheduling appointments for clients over the phone or in person

• Helping customers choose the best products for their wants and needs

• Processing payments from clients

• Counting down the drawer and reconciling at the beginning and ending of each shift

• Helping with laundry and making sure the salon clean and tidy Front Desk

Hampton Inn Muscatine, IA

March 2019 to May 2020

• Answer phones

• Check guests in and out

• Process payments

• Set up/cancel/ reschedule reservations for guests

• Do walk throughs of the premises to be sure everything was clean and looked good

• Help guests with any questions they have about the area

• Help housekeeping with folding towels/bedding

Receptionist

Blazing Motorsports Muscatine, IA

June 2018 to December 2018

• Answer phones

• Set up appointments for service

• Look up, check prices and order parts for customers

• Make invoices and receive payments for service or products

• Receive inventory on Quickbooks

• Sticker and place inventory on shelves

• Clean and make sure the store looked good

Care Giver

SCL Muscatine, IA

February 2013 to March 2018

· Provide personal care for people with disabilities

· Assisted clients with basic movements and mobility

· Provide emotional support and companionship to clients

· Kept records of activities

· Reported problems to family

· Comply with health, safety and confidentiality policies

· Experienced working with the elderly, mentally disabled clients, children Skills

Multitasking Recruiting Writing skills Data Entry (10+ years) Order assistance Active listening Record keeping Typing Front Office Microsoft Outlook Teams Caregiving Task prioritization Accounts receivable Cold calling Budgeting Motel experience Clerical experience Customer service Client interaction via phone calls Multi-line phone systems Microsoft Outlook Calendar Human resources Office experience Driving Office management Nannying Cash register Manufacturing company experience Greeting customers Filing Grammar Experience Flexibility Accounting software Guest relations Phone communication Photocopying Team development Telemarketing Phone etiquette Customer inquiry handling Interviewing Google Workspace Basic math Phone call management Cash handling External recruiting Customer complaint resolution Windows Organizational skills Customer support Order entry Outbound calling Working with individuals with disabilities Computer operation Working with individuals with developmental disabilities Microsoft Excel Employee onboarding Employee Orientation Senior care Computer skills Customer data entry Confidential information handling Receptionist experience within hospitality industry Guest services Retail sales CRM software Onboarding process management Appointment scheduling Social media platforms QuickBooks Invoice data entry Complaint handling Bookkeeping Dealership experience Mail processing Math Faxing Reception Social media marketing Team leadership Front Desk Data entry English Hiring Microsoft Office Sales Client invoicing Computer literacy Meal preparation Invoice processing Marketing Attention to detail Assistance experience within retail industry Microsoft Word Staff training Communication skills File organization Computer hardware Teamwork Interpersonal skills Time management Written communication Mobility assistance Front desk Administrative experience Microsoft Windows Scanning Meeting scheduling 10 Key Data Entry Receptionist experience within retail industry Handling customer inquiries Phone answering Technical Proficiency Guest Service Customer communication 10 key typing Languages

English

Certifications and Licenses

Driver's License

First Aid Certification

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