Customer Support Specialist with Detail-Driven Focus

Kristin Moss

Profile

Driven by a deep commitment to accuracy and a passion for helping others. My background has honed my ability to analyze information, resolve complex issues, and communicate clearly and effectively. Experience

MEMBER SUPPORT REPRESENTATIVE PATREON JUNE 2022 – OCTOBER 2025

· Filed clear and concise bug reports for the QA team for further investigation and resolution

· Provided prompt and helpful support to Patreon users regarding their memberships, subscriptions, and any discrepancies on their accounts

CUSTOMER SUPPORT SPECIALIST HOME CHEF JUNE 2021 – JUNE 2023

· Resolved 60+ tickets daily on Zendesk via phones, emails, and live chat

· Researched issues on various databases to resolve complaints and answer inquiries about sensitive information, including billing and account issues, and outline solutions

· Trained new hires via Slack on how to multi-task and properly handle phone calls, emails and live chat Education

B.A. IN PSYCHOLOGY MAY 2021 CHRISTIAN BROTHERS UNIVERSITY, MEMPHIS, TN MINOR IN VISUAL ART

Skills & Abilities

· Detail-Oriented: Meticulous attention to detail, ensuring accuracy in data entry and information

processing.

· Adaptability and learning: Quick learner, adaptable to new systems and processes.

· Empathy and Patience: Ability to handle sensitive information with care and provide patient support

· Customer-Centric Communication: Clear and

empathetic communication, active listening,

and the ability to explain complex information

in a simple and understandable manner.

· Problem-Solving & Research: Ability to

troubleshoot issues, research solutions, and

analyze information

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