Multilingual Client Support Specialist

ANDREW STEPHEN BUTZ

**** ** **** *****, **** Coral, FL 33991

*******@*****.*** 754-***-****

PROFESSIONAL SUMMARY

Multilingual Client Support Specialist with 3+ years of experience delivering high-quality customer support in healthcare, insurance, technology, and e-commerce environments. Skilled in resolving complex inquiries, managing high-volume call and ticket queues, and maintaining strong customer satisfaction. Fluent in English, French, and Haitian Creole with experience using CRM platforms such as Salesforce, Zendesk, and Freshdesk. Known for strong communication, problem-solving, and consistently meeting KPI and SLA performance goals in remote work environments.

CORE SKILLS

Customer Support • Client Relations • CRM Systems (Salesforce, Zendesk, Freshdesk) • Technical Troubleshooting • Escalation Management • Customer Retention • Multilingual Communication (English / French / Haitian Creole) • Order Processing • Account Management • KPI & SLA Performance • Cross-Team Collaboration • Data Entry & Documentation

PROFESSIONAL EXPERIENCE

Transfer Agent — 100 Insure (Remote)

February 2025 – September 2025

• Assisted clients with transferring insurance policies, updating accounts, and verifying personal information.

• Managed high-volume inbound and outbound calls regarding coverage details and policy updates.

• Explained plan options and benefits to ensure customer understanding.

• Maintained accurate CRM documentation while following HIPAA and company compliance standards.

Client Support Specialist — Global Data Collection (Remote)

September 2022 – December 2024

• Provided multilingual support to 100+ customers daily via phone, email, and chat.

• Maintained a 95%+ first-contact resolution rate across billing, technical, and account issues.

• Documented all interactions in CRM systems and escalated complex cases to appropriate teams.

• Identified recurring issues and helped improve workflows and customer experience.

Customer Support Representative — Liveops (Remote)

February 2022 – August 2022

• Supported multiple client programs by resolving account and product-related inquiries.

• Troubleshot technical issues and maintained accurate case documentation.

• Ensured timely follow-ups to achieve full resolution and customer satisfaction.

Client Services Associate — Omni Interactions (Remote)

March 2021 – January 2022

• Assisted customers with account setup, billing inquiries, order issues, and troubleshooting.

• Maintained accurate records and provided clear guidance on product features and services.

EDUCATION

College Alexis Tocqueville — Port-au-Prince, Haiti

High School Diploma (Science) July 2015

CERTIFICATIONS

Medical Field Certification — One World Global

Medical Interpretation Training (English / French / Haitian Creole)

LANGUAGES & TECHNOLOGY

Languages: English (Fluent), French (Fluent), Haitian Creole (Native)

Tools: Salesforce • Zendesk • Freshdesk • Microsoft Office • Google Workspace • Zoom • Slack • Teams

Typing Speed: 60+ WPM

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