Patient Services Coordinator with Medical Office Expertise

Beverly Luncsford Resume.pdf

Beverly Luncsford

**** ******* **** ** - *******, NC 28422

**********@*****.*** 910-***-****

Skills

* Customer focus and satisfaction * Cash Handling

* Filing and organizational skills * Electronic Medical Record

* Knowledge of Electronic Health * Multitasking

Records data, privacy regulations, * Medical Terminology

and best practices for record * Medical Office Procedures

keeping and use * Billing

* Insurance verification * Medical Records

* Patient Registration * Setting Appointments

Professional Experience

Novant Health — Shallotte, NC April 2021- Present

Patient Services Coordinator IV

* Utilizes EPIC to track and organize, monitor, and prioritize referrals progress, ensuring all

necessary documentation is obtained and recorded.

+ Processes referrals in a timely manner, ensuring health providers are covered by patient

insurance, which leads to better outcomes.

* Communicates complete and accurate information to the patient regarding the referral,

with emphasis on explaining insurance guidelines to patients to ensure understanding.

* Obtains necessary information from patient and provide to ensure accurate records,

updating patient information as needed.

+ Demonstrates strong organizational and prioritization skills, effectively managing a high

volume of referrals while maintaining attention to detail and accuracy.

Lowe’s Food — Bolivia, NC August 2016- April 2021

Guest Services Leader

* Greeted customers entering establishments.

+ Answered incoming phone calls.

+ Supervised others and provided on-the-job training.

+ Issued receipts, refunds, credits, or change due to customers.

+ Answered customers’ questions, and provided information on procedures or policies.

Shallotte Medical Genter — Shallotte, NC June 2008- October 2014

Receptionist

* Greeted persons entering establishment, determined nature and purpose of visit, and

directed them to specific destinations.

* Operated telephone switchboard to answer, screen, or forward calls, providing

information, taking messages, or scheduling appointments.

* Collected insurance copays and obtained prior authorizations with insurance companies

when needed and verified medicaid coverage on patients

* Provided information about establishment, such as location of departments or offices,

employees within the organization, or services provided.

* Filed and maintained records, including updating demographics and insurance

information for existing patients

* Scheduled new patients, follow-up appointments, and patient referrals and maintained

From Me 2/25/24

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