Customer-Focused Support & Administrative Specialist
Resume:
Adeola Ajibola Wande
******.*******@*****.***
SUMMARY
Customer Service Representative with extensive experience in sales and the customer service environment which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns, organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive, rapport with customers, fearless in asking for sales.
SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability to Multi-task and communicate clearly and effectively, problem solving and Customer Relations.
WORK EXPERIENCE:
CUSTOMERS SUPPORT ANALYST
ASSURANT LLC April 2024- till date.
Open and maintain customer accounts by recording account information.
Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Provide accurate, valid and complete information by using the right methods/tools.
SAHARA GROUP -EXECUTIVE OFFICER 2020 – 2023
Managing the director’s calendar and schedule.
Make travel arrangements for directors’ trip.
Prepare meetings, meeting materials and taking minutes in various meetings chaired by the Executive Director.
Managing and maintaining the Executive Director’s document libraries and archives
Coordinating arrangements for the Executive Director’s guests
Establishing standards, work schedules and procedures for better office operations.
Liaising with external agencies, vendors and regulatory bodies to ensure excellent reputations.
Coaching and discipline
Maintaining an effective and efficient document filing.
Preparing and reviewing operational reports and schedules to ensure accuracy and efficiency.
Managing and supervising of clerical and administrative staff to ensure they work efficiently.
EDUCATION:
BOWEN UNIVERSITY NIGERIA
Bachelor of Science: Economics (2008-2012)
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