Administrative Services Professional
Resume:
Stefanie Sheidy
Columbia, MD *****
********@*****.***
Professional Summary
Hardworking administrative professional with 15 years of experience in healthcare and customer service sectors. Proven expertise in managing front desk operations, processing insurance claims, and maintaining patient confidentiality in compliance with HIPAA regulations. Demonstrated leadership as a House Supervisor, effectively coordinating staff and ensuring quality care for clients. Skilled in problem management, data entry, and enhancing operational efficiency through strong organizational abilities. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Columbia Center for Implants and Periodontics-Columbia, MD October 2025 to Present
• Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
• Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
• Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
• Coordinated patient flow by efficiently managing appointment schedule and minimizing wait times
• Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere in the reception area
• Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis
• Scheduled follow-up appointments for patients as per doctor's recommendations to ensure continuity of care
• Collaborated with dental hygienists and assistants to optimize workflow efficiency and maintain smooth clinic operations
• Performed general administrative duties such as filing documents, organizing mailings, ordering office supplies
Behavioral Health Technician
Tru Healing Treatment Centers-Hagerstown, MD
April 2024 to January 2025
• Obtained relevant information about clients through interviews, assessment, and case history; assisted and supported clients through addiction detoxification and recovery; observed, intervened, and reported client adherence to program goals and objectives.
• Worked in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation of substance abuse.
• Responsible for appropriate shift transition to include client count, equipment and keys, staffing, and required documentation.
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis.
• Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures.
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings.
• Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary.
• Collaborated with families or caregivers to provide educatn about mental health conditions and strategies for supporting their loved ones' recovery.
• Maintained a clean and organized environment conducive to therapeutic interventions and client engagement.
• Provided emotional support and encouragement to clients during their recovery process. House Supervisor
The Arc of Northern Chesapeake-Belcamp, MD
August 2021 to January 2023
• 24/7 On call responsibilities from individuals, families and staff
• Handled staff call outs and coverage
• Covered shifts as needed
• Held monthly team meetings and supervisions with staff that need additional support
• Shadow/observed, coached and gave feedback to DSP's while visiting homes. This includes reviewing start/end of shift, administering medications, morning/evening routines, etc.
• Reviewed communication books to ensure proper documentation and initial
• Attended Frontline Supervisor Training
• Attended Leadership meeting monthly
• Timely responded to emails from HR, Finance, QE, Psych, Development, DSP's and their AD/Director throughout the day
• Completed weekly house schedules and submit to HR Assistant by Thursday at 12 p.m.
• Reviewed IP books to ensure IP's are present and 3 months of data is available
• Ensured all staff were trained on new IP's within 20 days after the IP meeting.
• Submitted Signatures to Case Coordinators
• Attended individual Pre-IP meeting as necessary
• Approved NOVA time daily
• Reviewed ICM daily for task completion, medication errors, etc.
• Verified medications in ICM
• Communicated with the Program Manager via text of any urgent care visits, hospitalizations, vehicle accidents, major staffing issues or concerns and police, fire or ambulance involvement or any calls to 911
• Handled situations outside of the everyday normal routine
• Worked with day program staff (Arc/Harford Center) when individuals needed to come home due to health or behavioral issues
• Was responsible for setting own schedule as far as making weekly visits to assigned houses, making my own appts with client medical treatment, social services, upper management etc., when in need of attending main office for any reason, etc.
• Completed most office/computer work in a remote position or mobile as I was always on the go. Administrative Support
Regency Fireplace Products-Edgewood, MD
February 2015 to August 2021
• Processed, reviewed, and activated orders in a timely manner, ensuring accuracy and customer satisfaction
• Communicated effectively to leadership in regard to daily, monthly, and yearly quotas and data
• Assisted dealers with various inquiries regarding proposals, part numbers, inventory management, and order status updates
• Maintained supplies and processed all requests for price sheets, order forms, parts lists, manuals, and brochures
• Processed checks, credit cards, and cash transactions, as well as freight bills
• Oversaw administrative functions such as scheduling appointments, mail, printing, emails, multi-line phone system, and cross-trained others as needed
• Worked closely with major trucking carriers for any lost or damaged skids, disputes, and/or complaints regarding delivery from dealers
• Responsible for resolving all disputes regarding freight bills with various trucking companies. This process was very tedious, and it was crucial not to make any mistakes in communication due to the many different disputes and the pro numbers associated with such. Then, reporting to operations the status of each dispute, which could be 50 different disputes with 5 different trucking carriers that contain multiple issues per pro number. Paying attention to detail was a must.
• Worked completely remote for the last 2 years of employment. Administrative Assistant
Education
Marketing (Associate's degree)
Harford Community College-Bel Air, MD
2005 to 2007
High school diploma or GED
Aberdeen High-Aberdeen, MD
2001 to 2005
Skills
• Computer literacy
• Providing product information
• CPR Certified
• Multi-line Phone System
• Microsoft Teams
• Front desk
• Greeting customers
• Medical office experience
• Customer service
• Spreadsheet filtering
• Quickbook Pro
• Restaurant experience
• Kitchen and Bath Design
• B2B marketing
• Record keeping
• Meeting scheduling
• Data entry
• Calendar management
• B2B sales
• Productivity software
• Problem management
• Behavioral Health
• Slack
• Technical Proficiency
• Order assistance
• Office management
• Patient care
• Experience with children
• Sales management
• Medical terminology
• Attention to detail
• Marketing Degree
• Call center
• 10 key typing
• Negotiation
• Closing sales
• Serving
• Moroware Software
• Correspondence management
• Administrative experience within healthcare
• Scanning
• Administrative experience within retail industry
• Appointment scheduling
• Spreadsheet charts
• Medical administrative support
• Transportation planning
• Intake
• Process improvement
• Office supply management
• Phone answering
• Microsoft Outlook
• Guest relations
• Customer complaint resolution
• Microsoft Office
• Microsoft Word
• Dispatching
• Office experience
• English
• Event marketing
• Program Management
• Outside sales
• Retail math
• Communication skills
• Confidential information handling
• Google Workspace
• Organizational skills
• Typing
• 2020 Design Software
• Cold calling
• Office equipment routine maintenance
• Administrative experience - Administrative experience (11–15 years)
• Working with individuals with developmental disabilities
• Customer inquiry handling
• Working with people with developmental disabilities
• Accounting software
• Microsoft Excel
• Wave Accounting
• Filing
• Retail sales
• Keyboarding (60+WPM)
• Proposal Writing
• CRM software
• Zoom
• CMT Certifiied (MD Board of Nursing)
• Computer skills
• Time management
• Spreadsheet design
Certifications and Licenses
Time Management Certification
June 2024 to Present
Class taken at Hagerstown Community College
Certified Medication Technician
October 2022 to 2024
CPR Certification
Additional Information
• Four years experience of working in a remote position.
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