Profile: Reliable self-starter focused on teamwork and value creation.

PHILEMON KULUO

Kenya +254-********* *************@*****.***

I am a humble, self-driven and responsible gentleman who believes in teamwork and brainstorming of ideas. Am willing and ready to work in a growth-oriented organization as a team player and utilize the skills acquired to further the growth of the organization and my career.

Am skilled in time management, great communicator and a problem solver when complicated tasks are involved. I also respond to emergency hours well when needed.

EXPERIENCE

May 2024 – April 2025

Freelancer Upwork Kenya

Worked on various projects on contract basis with Upwork.com. The work entailed typing, editing and creating new content in various articles according to the client’s instructions.

January 2024 – April 2024

Tele sales Executive Apollo Agriculture Limited Nairobi, Kenya

Made outbound calls to company’s clients to capture all their information regarding the loan application they applied with the firm and to verify that all information was in compatibility with the company’s standards.

February 2021 – December 2023

Freelance Editor and Writer Upwork Kenya

I worked as a typist on novels assigned to be retyped again. Also edited various documents with errors ranging from magazines that were not yet published with also creating content for some articles. I also did some work on solving some mathematical problems for some clients with set timelines.

May 2025 – July 2025 Freelancer Upwork & Toptal Kenya

During this time, I worked as a virtual assistant for a brief period of two months for two organizations helping them with customer experience tasks ranging from prompt reply to enquiries, answering phone calls and verifying critical customer information for database entries.

August 2025 – November 2025 Operations Customer Expert Teleperformance Kenya Ltd Kenya I worked at Teleperformance handling email replies to various customers complains and concerns to ensure excellent customer service and ensuring quality of work is attained. I also undertook occasional training on the job to improve my skills and proficiency on the job.

December 2025- March 2026 Freelance Upwork Kenya

I worked on coming up with a book based on the niche assigned by the employer for a month contract. Did extensive research on Artificial Intelligence in regards on how it will shape the field of finance in the New Year 2026 and beyond.

EDUCATION

December 2020

Bachelor's in actuarial science Multimedia University of Kenya

•Member of University’s Actuarial Society.

•Relevant Coursework: Underwriting and Claims Assessment

•GPA: 3.6

SKILLS

•All Microsoft packages and Office suites • Driving with Valid Certificate

•Problem-solving • Exceptional communication

•Accuracy and Proficiency in handling tasks • Great attention to details

REFEREES

DR. MARY MUGO, PhD

FACULTY OF BUSINESS AND ECONOMICS DEAN,

MULTIMEDIA UNIVERSITY OF KENYA,

P.O Box 156**-*****, Nairobi, Kenya

Telephone; 072*******

MR. JOHNSON OKEYO,

FACULTY COORDINATOR OF BUSINESS AND ECONOMICS,

MULTIMEDIA UNIVERSITY OF KENYA,

P.O Box 156**-*****, Nairobi, Kenya

Telephone; 072*******

MR. KELVIN ONZARE ONACHA,

CUSTOMER EXPERIENCE ASSOCIATE,

APOLLO AGRICULTURE LIMITED,

P.O Box 666**-*****, Nairobi, Kenya

Telephone; 071*******

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