Administrative Office & Leasing Professional

Marisol Hernandez Ibarra

San Antonio, Texas 210-***-**** **********@*****.***

Professional Summary

Dedicated and highly organized administrative professional with over 15 years of experience in front desk reception, office administration, and leasing management. Skilled in customer service, communication, and office operations. Proven ability to handle high call volumes, manage administrative tasks efficiently, and maintain a professional, welcoming environment for clients and residents.

Professional Experience

Birwood Heights Apartments – Leasing Agent

June 2025 – Present

• Greet and assist prospective residents, provide property tours, and manage leasing applications.

• Maintain organized tenant records and ensure timely follow-up on renewals and inquiries.

• Deliver exceptional customer service while maintaining a clean and professional office environment. Ensemble Senior Living – Leasing Agent / Leasing Manager October 2021 – January 2025

• Managed leasing operations, resident relations, and move-in/move-out procedures.

• Handled incoming calls, directed messages, and coordinated with maintenance and management teams.

• Oversaw marketing and occupancy goals while providing a positive resident experience. Eco Staff – Administrative Assistant / Front Desk Receptionist June 2015 – February 2021

• Answered and directed phone calls; greeted clients and maintained organized office records.

• Supported HR and staffing operations by preparing paperwork and scheduling appointments.

• Maintained a clean, welcoming front desk and lobby area at all times. Aerotek – Front Desk Receptionist / Administrative Assistant October 2006 – June 2015

• Provided front-line administrative support to recruiters and management teams.

• Handled multi-line phone systems, filing, and data entry.

• Assisted with onboarding paperwork and maintained confidential employee files. Key Skills

• Excellent Customer Service

• Multi-Line Phone Systems

• Office Administration

• Filing & Recordkeeping

• Scheduling & Coordination

• Leasing and Tenant Relations

• Professional Communication

• Microsoft Office (Word, Excel, Outlook)

Education

GED Certificate – Denver, CO

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