Customer Service & Data Entry Specialist
Resume:
Angela Turner
Memphis, Tennessee
****************@*****.***
Professional Summary
Driven customer service professional with 5+ years of experience, including 2+ years in remote roles. Proven ability to manage high-volume inbound and outbound communications, resolve customer issues efficiently, and maintain strong customer satisfaction. Skilled in data entry, call center operations, and multitasking in fast-paced environments while maintaining accuracy and professionalism.
Skills
• Customer Service
• Data Entry & Database Management
• Multitasking in Fast-Paced Environments
• Adaptability & Flexibility
• Attention to Detail
• Call Center / High-Volume Call Handling
• Typing Speed & Accuracy
• Guest Services
• Cash Handling & Balancing Drawers
• Maintaining Accurate Transaction Records
Education
George Washington Carver High School
Aug 2009 – May 2013
High School Diploma
Concorde Career College
Pharmacy Technician Program (Trade School)
Nov 2013 – May 2014
Experience
Firstsource / Premier Hospital
Remote Financial Recovery Specialist
Sep 2025 – Mar 2026
• Contact patients by phone, email, or mail regarding outstanding medical balances.
• Review patient accounts to verify balances, insurance payments, and billing accuracy.
• Assist patients in understanding medical bills, insurance coverage, and payment responsibilities.
• Set up payment arrangements or negotiate payment plans according to company policies.
• Maintain accurate documentation of all customer interactions in the system.
• Research and resolve billing discrepancies, denials, or payment posting issues.
• Process payments or refer accounts for further action (collections, financial assistance, etc.).
• Ensure compliance with HIPAA and healthcare privacy regulations.
Adecco Staffing (Temporary Position)
Remote Survey Analyst
Oct 2024 – Jul 2025
• Conducted phone surveys using structured scripts to gather data on opinions, demographics, and behaviors.
• Maintained neutrality while collecting responses.
• Recorded responses accurately in database systems.
• Performed data entry and data quality checks.
Startek Inc.
Remote Customer Service Representative
Jan 2024 – Sep 2024
• Answered customer questions and resolved service issues.
• Provided product and service information.
• Processed and created claims.
• Performed accurate data entry while maintaining customer confidentiality.
Brook Valley City Thrift
Cashier
Aug 2023 – Jan 2024
• Accepted forms of payment and provided accurate change.
• Restocked merchandise and maintained organized displays.
• Kept the work area clean and orderly.
• Assisted customers in locating merchandise.
Phelps Security, Inc.
Unarmed Security Officer
Oct 2020 – Dec 2022
• Responded promptly to security violations and emergency calls.
• Conducted hourly patrols of assigned areas.
• Verified guest and vendor identification at entry points.
• Detected and prevented unauthorized activity or safety hazards.
• Collaborated with law enforcement and emergency services when required.
Remington Hotels – Marriott
Room Attendant
Nov 2019 – Sep 2020
• Greeted guests and responded to questions or requests.
• Changed bed linens and replaced used towels and amenities.
• Swept, mopped floors, and vacuumed carpets to maintain cleanliness.
Burger King
Cashier / Shift Lead
Jul 2018 – Nov 2018
• Supervised cashiers and maintained accurate cash drawer balances during busy shifts.
• Resolved customer concerns and ensured positive service experiences.
Paramount Staffing
General Warehouse Worker
Mar 2017 – May 2018
• Received and processed incoming stock and materials.
• Picked and filled orders from inventory.
• Maintained a clean and organized work area.
McDonald’s
Cashier / Team Member
Feb 2014 – Dec 2016
• Assisted customers during the checkout process.
• Processed food purchases, handled payments, and provided correct change.
• Maintained high standards of customer service.
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