Retail Operations & Project Leader with 21+ Years Experience
Resume:
Tiffany Hinnant
Waycross, GA *****
*******.*******@******.***
Professional Summary
Experienced professional with 21+ years in retail management, customer service, and finance, including roles as Master Territory Rep and Loan Officer. Skilled in project coordination, client relationship management, and digital communications. Seeking remote opportunities to leverage expertise in team leadership, technical proficiency, and business operations for organizational growth. Willing to relocate to: Waycross, GA
Authorized to work in the US for any employer
Work Experience
Master Territory Rep
Driveline Retail Merchandising-Waycross, GA
May 2024 to Present
* Executed audits, merchandising, and reset projects across assigned territory
* Managed self-reporting, payroll, and territory management tasks
* Oversaw reporting processes to ensure accuracy and compliance
* Coordinated with teams to complete merchandising resets on schedule
* Maintained high standards in visual presentation and store organization
* Provided feedback and insights to improve retail execution
* Supported client relationships through effective communication and follow-up
* Ensured timely completion of all assigned projects and reporting duties Field Agent
Survey Merchandiser
February 2024 to Present
* Performed audits and executed retail set and reset visual standards
* Submitted detailed reports on project progress and completion
* Managed and executed projects as assigned by leadership
* Maintained data-driven sales planning for optimal retail execution
* Ensured planogram (POG) compliance and visual consistency across locations Owner/Operator
Muddy Water Refinery-Waycross, GA
January 2020 to Present
* Designed logos and created custom products using laser engraving and cutting
* Managed production of ornaments, gifts, and keepsakes in various materials
* Utilized Adobe, Canva, Inkscape, Cricut, and Glowforge software for design work
* Handled packing, shipping, scheduling, and invoicing for all orders
* Maintained accurate records and managed general office duties
* Provided excellent customer service and managed public relations
* Organized and prioritized tasks to ensure timely order fulfillment Customer Sales Lead
Bath & Body Works-Tifton, GA
January 2007 to July 2011
* Led retail sales and delivered exceptional customer service
* Conducted audits and provided business insights to management
* Recruited and developed talent through ongoing training programs
* Executed visual standards and managed floorset changes
* Managed inventory, shipping, and daily retail operations
* Participated in weekly district conference calls to align on goals Co-Manager/Store Manager
Maurices-Tifton, GA
October 2010 to May 2011
* Managed onboarding and training for new associates
* Implemented visual standards and executed display assembly
* Provided personal shopping assistance to customers
* Maintained shift standards and managed daily operations
* Completed daily reconciliation reports and inventory management Operator
Ware Answering Service (healthcare)-Waycross, GA
October 2002 to December 2004
* Operated multi-line phone system and performed clerical duties
* Hosted consult calls connecting medical professionals
* Connected patients to on-call providers after hours and on weekends Loan Officer/CSR
Security Finance-Waycross, GA
August 2002 to October 2004
* Conducted financial assessments to determine loan eligibility
* Utilized financial analysis tools to assess creditworthiness
* Maintained confidentiality of client information per regulations
* Implemented strategies to minimize loan delinquencies and credit risk
* Reviewed financial documents, credit reports, and employment history
* Provided prompt and professional customer service to clients
* Collaborated with team members to expedite loan application approvals
* Verified and analyzed financial information for risk assessment Retail Sales Consultant/Outside Sales Support
U.S. Cellular-Waycross, GA
June 1999 to July 2002
* Supported outside sales and business-to-business accounts
* Delivered retail sales and customer service
* Managed office duties, bill payments, and repairs
* Handled inventory, opening/closing procedures, and daily reconciliation reports Education
Personal Training/Nutrition/Corrective Exercise (Certificate) NASM-Gilbert, AZ
2015
High school diploma
Cornerstone Christian Academy-Townsend, GA
2012 to 2012
High school diploma or GED
Skills
• Logo Design
• Social media management
• Digital public relations campaigns (1 year)
• Team development
• Microsoft Access
• Mobile applications (10+ years)
• Instagram (1 year)
• Account management
• Sales Support
• Planograms
• Negotiation
• Filing
• Financial analysis (Less than 1 year)
• Technical Proficiency
• Editing
• Tax experience (1 year)
• Research
• Conflict management
• Spreadsheets
• TikTok (Less than 1 year)
• Computer skills
• Office record organization
• Microsoft Office
• Customer relationship management
• iOS
• Microsoft Outlook
• Time management
• Outside Sales
• B2B sales
• Personal assistant experience
• Social media groups (communication methods) (1 year)
• Customer support
• Record keeping (4 years)
• Administrative experience
• Email marketing
• Bookkeeping
• Client relationship management (1 year)
• Customer service
• Computer literacy
• macOS
• Analysis skills
• Facebook (5 years)
• Data entry
• Management reporting
• Grammar Experience
• AI
• Operations management
• QuickBooks
• Windows
• Microsoft Word
• Office management (Less than 1 year)
• Clerical experience
• Social media engagement (2 years)
• Marketing
• Writing skills
• Fashion retail
• Typing
• Communication skills
• Sales
• Graphic Design
• Acting
• Project management
• Computer operation
• Organizational skills
• Merchandising
• Microsoft Excel
• Teamwork (10+ years)
• Reputation management
• Project coordination (Less than 1 year)
• Personal training
• Professionalism
• Social media communication (2 years)
• Public Relations
• Office experience
• English
• Digital marketing
• Multitasking
• Phone etiquette
• Loan processing (Less than 1 year)
• Microsoft Powerpoint
• Adobe Illustrator
• Leadership
Certifications and Licenses
Property & Casualty License
Driver's License
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