Detail-Oriented Data Entry and Admin Specialist

Martha Weber

Charleston, *****, 304-***-****, *************.*****@*****.***

SUMMARY Detail-oriented professional with over 15 years of experience in administrative support, client management, and data handling. Proven ability to manage high-volume service calls, resolve client concerns, and maintain accurate records. Adept at data entry, meticulous attention to detail, and efficient organization. Eager to leverage extensive administrative and customer-facing background to excel as a remote Data Entry Clerk, ensuring accuracy and productivity for your team.

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT SCHEDULER

RennKirby Mitsubishi of Frederick

04/2025 – 12/2025 Frederick

Scheduled regular maintenance, recalls, and preventive services for clients. Managed daily service calls, including researching and resolving client concerns.

Proactively contacted service clients to address follow-up concerns regarding their service experience.

Resolved issues for dissatisfied clients, meticulously tracking ongoing problems to completion.

Investigated vehicle history information to effectively resolve client complaints.

Addressed or escalated potential issues identified by clients to ensure prompt resolution.

Coordinated corrective repairs to be performed on client vehicles. Liaised with all involved parties to facilitate complaint resolution and achieve satisfactory settlements.

Operated and managed the phone switchboard.

BUSINESS DEVELOPMENT SPECIALIST

Astorg Auto of Charleston

06/2019 – 01/2025 Charleston

Oversaw auto insurance claims processing for the loaner fleet. Facilitated the assignment and supervision of a loaner fleet comprising 60 vehicles.

Coordinated regular maintenance, recalls, and preventive services for clients of Mercedes, Jaguar, Land Rover, Volvo, and Audi. Handled up to 150 daily service calls, encompassing research and resolution of client concerns.

Initiated contact with service clients to address follow-up concerns related to their service.

Managed and resolved issues for dissatisfied clients, tracking ongoing concerns to their conclusion.

Researched vehicle history information to effectively address and resolve complaints.

Addressed or escalated potential issues identified by clients to ensure timely resolution.

Arranged for corrective repairs to be completed for client vehicles. Communicated with all involved parties to ensure satisfactory settlement of complaints.

Managed the dealership's main phone switchboard.

01/2017 – 05/2019 CLIENT MANAGER

First Data-Call Center

Managed merchant accounts with revenues ranging from $100,000 to

$1,000,000, focusing on retention and growth.

Analyzed transaction and processing behaviors to establish optimal rate structures for merchants.

Served as a liaison between Business Consultants and internal departments, communicating and investigating client issues. Consulted with clients to enhance sales, new account productivity, profitability, and goal attainment.

Cultivated ongoing client relationships through proactive engagement, including outbound calls, to boost revenue retention. Delivered client education and training sessions as required to ensure effective utilization of services.

CONTRACTED PROFESSIONAL LIABILITY UNDERWRITER

Self Employed

08/2009 – 12/2016

Analyzed and underwrote new business and renewal applications for physicians and hospitals, assessing eligibility for coverage and premium adequacy.

Evaluated loss summaries, financial statements, and assumed risk contracts to inform underwriting decisions.

Calculated and endorsed policies requiring midterm changes, cancellations, or extended reporting coverage.

Managed the compilation, billing, and collection of premiums for in-house installment plans and serviced outside financing agreements. Collaborated with the claims department to establish appropriate financial reserves.

Generated and issued certificates of insurance, policies, and endorsements. Participated in sales calls and training events for continuous professional development and networking.

UNDERWRITER/ACCOUNT MANAGER

Marsh USA, Inc.

02/2002 – 08/2009

Supported underwriting operations for the WV Board of Risk and served as an Underwriter for the Mississippi Medical Malpractice Availability Plan. Assessed loss summaries, financial data, and assumed risk contracts for underwriting purposes.

Computed and endorsed policies necessitating midterm adjustments, cancellations, or extended reporting endorsements. Administered the compilation, billing, and collection of premiums for internal installment plans and managed external financing arrangements. Assisted the claims department in setting and managing financial reserves. Produced and dispatched certificates of insurance, policies, and endorsements.

Conducted field work and managed daily administrative tasks related to billing, claims, and account inquiries.

Marketed new and renewal applications for commercial and personal lines as a Commercial Account Manager.

Developed proposals and coordinated presentations for new and renewal business opportunities.

Negotiated premiums and discussed premium-impacting changes with clients.

Reviewed policy documents and endorsements for accuracy and compliance.

Evaluated loss summaries, financial statements, and assumed risk contracts.

EDUCATION

West Virginia University at Parkersburg

Associate of Applied Science, Business Administration WV State University

Regents Bachelor of Arts, Education

SKILLS Microsoft Office/Teams Quick Learner

Team Player Accountable

Organized Self-Motivated

Responsible Critical Thinker

Attention to Detail Typing

Computer with internet access Quiet workspace

Remote work setup Data entry experience

Administrative assistant experience Health care background Warehouse worker background Customer service background CERTIFICATES Certified Insurance Service Representative

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