CSA Administrative Support Professional

Erica Higgins

***** ****** **. • Louisville, KY • 502-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Detailoriented and motivated professional eager to transition into a CSA Assistant role. Experienced in multiple areas of warehouse operations and administrative support, with a strong ability to adapt to changing environments. Known for improving productivity, maintaining a positive attitude, and ensuring tasks are completed accurately and on time.

KEY QUALIFICATIONS

• Proven ability to work effectively both independently and as part of a team.

• Proficient with Microsoft Word, Excel, Outlook, Axapta, and D365 systems.

• Experienced with shipping documentation, truck scheduling, and order tracking.

• Highly motivated to meet and exceed assigned goals and KPIs.

• Strong communication skills across all levels of the organization.

• Excellent time management and a strong sense of urgency in meeting deadlines.

PROFESSIONAL EXPERIENCE

LINAK U.S., Inc. – Louisville, KY

Administrative Assistant / CSA Support Jan 2024 – Present

• Utilize D365 system to manage and track shipments.

• Communicate effectively with customers, CSA team, and internal departments.

• Organize and prioritize daily tasks to ensure accuracy and efficiency.

• Independently resolve issues and identify process improvements.

• Enter tracking information for all shipments and maintain accurate records.

• Complete daily MOD request sheets and manage LDC reporting for production and warehouse teams.

• Process early morning and nextday releases daily.

• Handle DHL smallparcel orders and prepare invoices, including adding PPA freight lines.

• Generate Bills of Lading (BOLs) and assemble required shipment paperwork.

• Access and utilize external websites (Herman Miller, Omega, DHL) for order processing and freight quoting.

Small Parcel Associate Sep 2023 – Dec 2023

• Processed orders using Axapta software, ensuring accurate shipping details.

• Communicated with production to resolve delays and maintain workflow.

• Managed time effectively to ensure timely order fulfillment.

• Independently identified and resolved order or shipping issues.

Warehouse Associate Feb 2018 – Sep 2023

• Picked, packed, and processed shipments with high accuracy.

• Utilized problemsolving skills to locate misplaced parts.

• Handled Steelcase shipping, order changes, and rush requests efficiently.

• Crosstrained across warehouse operations to maintain productivity during peak periods.

Best Buy Warehouse – Louisville, KY

Forklift Driver (Seasonal) Aug 2016 – Feb 2017

• Operated forklift and RF scanner to pick orders efficiently.

• Assisted with inventory counts and stock organization.

• Loaded and unloaded trucks safely and accurately.

• Reported damaged or short shipments promptly.

• Crosstrained to support order processing during highvolume seasons.

EDUCATION

High School Diploma

Tremble County High School, 2013

References

Available upon request.

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