Administrative Data Specialist

Cori Collins

Archdale, NC *****

*******.*.****@*****.***

+1-336-***-****

Professional Summary

Hardworking and detail-oriented office administrator with 15+ years of experience in data management and administrative support. Proven expertise in data entry, document conversion, and maintaining accurate records. Successfully implemented quality control measures and standardized operating procedures, enhancing service delivery and client satisfaction. Adept at utilizing Microsoft Office and managing office operations, has extensive experience in a remote data management role. Work Experience

Owner/ Operator

Bella's all in one-Archdale, NC

April 2021 to Present

• Data entry

• Converting documents

• Microsoft office

• Spreadsheets

• Outbound calls

• Maintained accurate records of office expenses/budgets

• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information

• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork

Office Administrator/ Industrial Engineer

Collins Cleaning Co.-Archdale, NC

June 2003 to November 2021

• Payroll

• Filing

• Microsoft office

• Customer service

• Industrial and residential cleaning

• Estimates

• Scheduling

• Water damage

• Smoke damage

• Furniture market clean up

• Implemented quality control measures to ensure that cleaning services met or exceeded client expectations

• Prepared accurate and detailed proposals for potential new clients, highlighting the benefits and value proposition of our janitorial services

• Trained new janitorial staff members on company policies, procedures, safety protocols, and proper use of equipment and supplies

• Managed inventory levels of cleaning supplies and equipment across multiple client locations to ensure uninterrupted service delivery

• Resolved any client complaints or issues in a timely manner while maintaining positive relationships

• Developed and implemented standardized operating procedures for various cleaning tasks to ensure consistency and efficiency

• Implemented sustainable cleaning practices such as using eco-friendly products or reducing water consumption where applicable

• Conducted regular meetings with clients to address any concerns or discuss potential service enhancements

• Ensured compliance with all regulatory requirements related to cleanliness/sanitation standards at client facilities

• Saved time and money by implementing a new cleaning technique used in residential cleaning as well as commercial cleanings.

Education

Business Administration Management (Bachelor's degree) Strayer University-District of Columbia-Remote

January 2021 to June 2023

GED

Randolph Community College-Asheboro, NC

November 2008 to November 2008

Skills

• Customer service

• Hospitality management

• Office management

Contact this candidate