Operations & Customer Service Manager Resume

CHAD HUFF

Manager

*************@*****.*** +1-985-***-**** Ponchatoula, LA. 70454

WORK EXPERIENCE

Operations Manager

ProSource Wholesale

April 2021 - current Covington, LA

In the Operation Manager position I am responsible for all aspects of a wholesale flooring business. This is including, but not limited to, hiring, training, payroll, inventory, customer service, accounts receivable, accounts payable, warehouse management and other aspects of warehouse duties.

Customer Service Manager

PetSmart

July 2020 - current Covington, LA

In this position I order supplies for the store, control employee times, make sure customers are satisfied, and many more aspects of the job descriptions.

Scheduling and Staffing Administrator/ Front

End Manager

Lowe's Home Improvements

August 2011 - April 2020 Covington, LA

Prepared weekly schedules for entire store, maintaining adequate coverage at peak shopping times.

Supervised front end associates in fast-paced and demanding environment.

Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.

Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.

Posted job openings online.

Hired employees and set them up in the computer system. Acquired all proper identification and necessary information to bring on new hires.

General Manager

Ryan's Steakhouse and Buffet

March 2000 - July 2011 New Iberia, LA

CAREER OBJECTIVE

Result driven and dedicated manager.

Effective communicator offering strong

attention to detail and great time

management skills. Ability to work in

team environments. Excellent customer

service skills.

EDUCATION

Completed 2 years

Business Managment

Louisiana State University

Baton Rouge, LA

3.5

SKILLS

Management

Scheduling and coordination

Scheduling and planning

Work planning and scheduling

Coordinate staffing

Manage vendors

Merchandise products

Inspect equipment and facilities

Update logs and reports

Safety and sanitation guidelines

Customer complaint handling

Hiring and recruitment

Restaurant Management

Supervising Experience

Team Management

Loss Prevention

Store Management Experience

Upselling

Budgeting

Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures. Led cross-functional projects and identified and solved complex/ambiguous problems in all areas of the business. Recognized for excellence in building and motivating management and hourly teams.

Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.

Hired every employee and entered all information into our system to correctly and legally employ team members.

Merchandising

Human Resources

Profit & Loss

Pricing

Restaurant experience

Payroll

Retail Management

Retail sales

Store management

Leadership

Communication skills

Operations management

Training employees to better

themselves in their positions (10+

years)

Warehouse Management

Inventory Control

Strategic Planning

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