Administrative Operations Assistant with CRM Expertise

ODU RAHMAT OMOLADE

Lagos, Nigeria ***********@*****.*** +234********** in/rahmat-odu-b4a343377

SUMMARY

Efficient Administrative/Virtual Assistant with experience managing social media, organizing tasks, and streamlining daily operations. Skilled in Google Workspace and committed to helping clients work smarter while continuously learning.

EXPERIENCE

Administrative Assistant / Customer Service representative Twinsfaja supermarket January 2022 - December 2023, Lagos

• Handled 40+ customer inquiries daily via phone, email, chat, and in person.

• Resolved issues, achieving 90% customer satisfaction.

• Assisted with 30+ orders and service requests weekly.

•Maintained 100+ customer records weekly for efficient tracking. Personal Assistant / Social Media Manager

Fish 'n' More Catering Services January 2024 - June 2025, Lagos

• Responded to 20+ emails daily and handled customer phone calls.

•Managed 50+ payment records and customer information.

• Prepared invoices and vendor receipts.

•Maintained organized filing systems for documents.

• Assisted with meeting coordination, scheduling, and 60% of customer orders.

•Managed social media, edited videos, and created simple graphics. Virtual Assistant / Social Media Manager

Ella's Books Services LTD March 2025 - January 2026, Remote

•Managed 30+ client emails weekly, ensuring timely responses.

• Organized 20+ tasks weekly using Google Sheets.

•Managed 2–3 social media accounts with consistent posts.

• Designed 5+ graphics monthly using Canva.

• Provided remote administrative support for daily operations. Administrative / Virtual Assistant intern

1999 IDEAS CONCEPTS INNOVATIONS & CREATIONS January 2026 - March 2026, Remote

•Managed tasks and coordinated activities for over 50 trainees weekly, ensuring smooth program participation and completion.

• Organized and maintained emails of registered trainees, improving communication efficiency and reducing missed messages by 30%.

• Assisted in expanding company programs across three new online platforms, increasing program visibility.

• Tracked tasks and progress using Google Sheets for real-time updates.

• Supported participant communication, improving satisfaction and response time. EDUCATION / ACADEMIC EXPERIENCE

BA, History and International Studies

Lagos State University • Lagos • 2022 – 2025 • Second Class Upper

• Led final year project group, coordinating tasks and guiding team members.

• Edited and proofread coursework for classmates, ensuring quality and accuracy.

• Attended conferences and conducted field research in my field of study.

• Completed real estate training and earned certification, gaining practical industry knowledge. CERTIFICATIONS

Customer Relationship Management, Virtual Assistant & Digital Product management Udemy • 2025

Digital Marketing and Skills

OLAHAM ACADEMY • 2025

CAC Registration

Business Desk • 2025

Social Media Manager / Digital Marketer

Ella's Books Services Training • 2025

Customer Relationship Management

SIMPLILEARN • 2026

SKILLS

• Email and calendar management using Google Workspace and Microsoft Office tools.

• Social media management and basic graphic design (Canva, Pixellab)

• Task organization, scheduling, workflow tracking & Digital Marketing

• Record keeping and invoicing

• Client communication & coordination

• Problem-solving & critical thinking

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