Driver, Safety Security & Customer Service Professional

Abdulrahman Muzyen

Customer Service, Security, Emergency Response and Risk Management Professional

Address

***** *** **** *****, ****** Spring, 20904 MD, United States

Phone +1-571-***-****

Email **********@*****.***

Date / Place of birth

1984-12-27

Addis Ababa

Nationality

Ethiopian

Driving license

Auto

Skills

Microsoft Word

Microsoft Excel

Ability to work on team

Profile

I have a B.A. degree in accounting from Addis Ababa University, a M.A. in Business Administration specializing in logistics and chain management from Ashland University and Lead Star University, Post Advanced Diploma conflict and crisis management from UNITAR/UOC.

My experience in team lead and customer service at Halfmoon Empanadas DCA international airport and US Fuel at Landover Maryland since March 2025 till now, security and risk management at the Swiss Embassy in Addis Ababa (since November 2019), emergency program response, staff safety security and youth program officer for the Norwegian Refugee Council (NRC) in Ethiopia (from April 2015-Sept 2019). I was also enthusiastic to work as team leader for logistics and finance in local government office in Addis Ababa (from November 2008-Dec 2015), total of for more than 15 years of proven work experience, have qualified and encouraged me to apply for the advertised position.

I am dedicated and passionate about playing a very professional role in promoting crisis management, customer service, sales, admin and logistics and staff safety security profession. I am able to do my job independently and am able to handle multiple tasks on a daily basis. I am energetic and eager to learn new skills. I am trustworthy and have experience in developing clear goals and identifying priority activities. I am a goal-oriented, result-driven person.

Employment History

1.Sales and Team Lead at Halfmoon Empanadas DCA National Airport and US Fuel Landover Maryland USA, Since March 2025 Till now

Responsible for customer service, sales, store management and daily sales report.

Responsible for team lead, logistics, stock management and inventory.

Responsible for team coordination, customer complain handling and feedback.

Checking and assessing and assisting the overall admin and operation activity.

Enable preparedness of efficiency and good working environment.

2.Risk management officer Switzerland Embassy Addis Ababa from (Oct 2019-Till now)

Responsible for regular security preparedness and overall situation update.

Field security assessment and staff travel clearance

Responsible for ensure the management of security matters for Embassy personnel and premises as well as residences of expatriate staff

Responsible for Coordinate Embassy’s security company

Responsible for Crisis management and preparedness, contingency planning for communication tools, backup logistics, and emergency medical equipment.

Scheduled reviews and assesses risk situation and update security guideline;

3.Emergency Response officer, Risk management and Youth Program officer for Norwegian Refugee Council NRC Ethiopia from April 2015 –September 2019

Responsible for post distribution assessment, targeting and developing selection criteria and verification process.

Responsible to conduct/participate in multi-sector assessments through key informant interviews, Focus Group Discussions,

Responsible for participate emergency project implementation and Post Distribution monitoring (PDM) surveys.

Responsible for participate emergency preparedness and planning processes.

Responsible for project planning and timely writing compiling project reporting.

Responsible for risk assessment, risk minimizing, security clearance and staff update

4.Safety and Security officer and Branch Admin Head in Ethiopian Shipping and Logistics Service Enterprise (Jan 15,2014 - March 30,2015)

In charge of all office logistics, Procurement activity and stock management

In charge of office administration, expenditures, and budget management.

Assessing and identifying potential safety Issues and minimize risk, ensure all safety rules and tools are being applied

Monitor and manage health and safety training across the business to promote, develop and sustain a

positive health and safety awareness culture.

5.Team leader for Finance, Logistics and Micro Enterprise at local Government Office in Addis Ababa (Oct 2008- Dec 2013)

In charge of office administration, expenditure, budget and logistics activity

Responsible for facilitation and organizing trainings, marketing link and micro finance, writing and compiling timely reporting and planning.

Education

Advanced Diploma in Conflict and Crisis, Management from UNITAR/UOC, March 2023

MBA Business Administration specialized in Logistics and Chain management from Lead Star University Collage. Sept 2018

AB in Accounting major from Addis Ababa University, Aug 2008

Trainings

Crisis Leadership Harvard School of Kennedy April 2024 Boston, USA

FDFA Basic Filed Security Training Spiez, Switzerland Sept 2020

Critical Incident Management Virtual Learning, GCSP, Geneva May 2021

INSSA Country Level Security Risk Management Professional Certificate, Disaster Ready Jan 2022

Reference

Nuredin Osman (friend)

Cell phone no: - +1-202-***-****

*******@*****.***

Biruk Gebru, UNOCHA Access specialist Addis Ababa

Cell phone no: - +251-*********

E-mail: - *****.*****@**.***

Contact this candidate