Operations and Projects Lead with Training Expertise

Nolleen Hicks

Upper Darby, PA *****

Mobile: 516-***-****

E-mail:*********@*****.***

High-caliber and comprehensive professional with extensive experience in leadership. Excellent listener, critical thinker, and a great communicator. Team player and change agent in mainframe skills, new process introduction, business analysis and project development in deadline driven environments.

Professional Experience

Amazon 2017-2022

Learning Ambassador

Train employees about the company’s protocols, guidelines, and how to operate machinery equipment’s.

Managed daily employee reports.

Developed slideshows and forms for staff to use as guidelines.

Extensive data entry and database management

Alaska Airlines 2013-2015

Administrative/ Customer Service Agent

Provide recommendations and guidance to management on various matters regarding the operation and administrative management of programs.

Work regularly with Excel and developed organized spreadsheets.

Managed and analyzed and booked travel for customers.

Checked customers in with luggage and tickets.

Rebooked passengers and handled luggage.

Prospect Airport Services, Philadelphia International Airport 2012-2014

Supervisor

Supervised staff of 10 employees

Acted as liaison between agents and janitorial staff

Facilitated cleaning of planes, conducted safety searches before takeoff

Support internal control functions. Monitored a project schedule, identified project risks, and completed/delivered project milestones.

Collaborate with partners on social media – highlight up-coming events to discuss with management.

Maintains professional and technical knowledge by attending educational workshops, establishing personal networks, and participating in professional societies.

Monitor team progress and enforced deadlines.

EDUCATION:

Harris School of Business- Philadelphia, PA 2013-2015

New York Medical Training Center 2004

SPECIAL SKILLS: Type 40+ wpm; proficient in PC applications: Microsoft Word, Windows, Microsoft Excel, Microsoft Access, Outlook, QuickBooks, Peachtree accounting, Internet for research; Excellent communication skills.

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