Crisis-Driven Leader for Guest Experience Roles

AMBER THORPE

**********@*****.*** 760-***-**** Fallbrook, CA

Adept at crisis management and onsite execution, I excelled as CEO at Lethal Diva Cerakote, driving revenue through strategic partnerships and client relations. With a background as a Member Experiance Coordinator at Heights Golf Club, my attention to detail and customer service skills ensured high satisfaction. My experience also spans technical and event coordination, showcasing versatility and time management prowess. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees. Skills

• Conflict resolution Crisis management

• Time management Customer service

• Attention to detail Onsite execution

Experience

Member Experiance Coordinator Hieghts Golf Club - San Diego, CA 03/2024 - 09/2025

• Facilitate connections between members by creating oppunities online and in-person.

• Responded promptly and courteously to guest inquiries and complaints.

• Plan, organize, and execute member events an programs, including workshops and networking sessions.

• Manage and maintain accurate membership databases and other records.

• Collaborate with other departments, such as marketing and operations, to align membership strategies with organizational goals.

KJ/DJ Hostess DjExtreme - Carlsbad, CA 11/2011 - Current

• Organized and prepared equipment for live events in accordance with client requests.

• Communicated with venue owners to determine music preferences, scheduling and anticipated event attendance.

• Provided technical support when needed, troubleshooting any issues that arose during live events.

• Scheduled interviews between hiring managers and prospective candidates.

• Oversaw staff recruitment, hiring, and training processes. CEO Lethal Diva Cerakote - Fallbrook, CA 11/2015 - 12/2022

• Represented the organization at conferences, events, and networking activities as needed.

• Implemented strategic offerings to enhance company's suite of products and services.

• Negotiated contracts with vendors to secure competitive pricing for goods or services.

• Cultivated relationships with external organizations to build partnerships that benefited both parties.

• Drove revenue by cultivating successful client relations.

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