Administrative Assistant Candidate
Resume:
LYNSI
KILLIAN
*****.***********@*****.***
CONTACT
SKILLS
• Conflict Resolution
• Leadership
• Organization
• Microsoft Proficiency
• Divergent Thinking
• Critical Thinking
• Exemplary Customer Care
• Time Management
• Scribing
• Transcription
• AI
• Referrals Processing
• Workers Compensation Management
• Written Communication
• Verbal Communication
Currently working towards a Bachelor's in Business Administration with a focus on supply chain management. Bringing strong organizational and leadership skills with proficiency in project management. Offering effective & reliable communication along with workflow optimization abilities to support diverse environments.
PROFESSIONAL SUMMARY
Surgery Scheduler, Botox & Work Comp Coordinator
Ardent Health Services, US
Clinic Supervisor, Maternal Fetal Medicine
Saint Francis Health System, Tulsa, OK
EXPERIENCE
January 2025 - Present
Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.
•
Efficiently managed patient scheduling and prior authorization, ensuring accuracy of information and compliance with HIPAA regulations.
•
Developed strong relationships with surgeons and office staff to facilitate an
• efficient workflow.
Educated patient in person or by telephone on pre and post-operative care instructions.
•
Conducted preoperative phone calls with patients to verify insurance benefits and review instructions for arrival time, location and preparation requirements.
•
Communicated effectively with members of the surgical team regarding any
• changes that may have occurred during the day's operations. November 2024 - December 2024
Analyzed data from surveys conducted among patients to assess overall satisfaction with services offered at the clinic.
•
Resolved customer complaints promptly by providing accurate information and offering appropriate solutions.
•
Established strong relationships with vendors which enabled the organization to
• purchase supplies at discounted rates.
Provided effective leadership and supervision to a team of 10+ medical professionals, ensuring efficient workflow and patient satisfaction.
•
Performed administrative tasks such as scheduling appointments, ordering supplies, filing documents.
•
Promoted teamwork by organizing regular meetings with staff members to
• discuss operational issues or concerns.
• Ensured proper maintenance of all medical equipment used in the clinic setting.
• Employee Orientation
• Workflow Creation
• Workflow Implementation
• EKG
• Referral management
• Patient education
Lead Chronic Care Manager
24OurCare
Certified Medical Assistant, Primary Care
Baylor Scott & White, Ft Worth, TX
Certified Medical Assistant, Primary Care
University of Colorado, Colorado Springs, Colorado Supported clinical staff members at regular intervals to encourage professional growth.
•
Managed timely patient schedules to drive facility efficiency and develop action
• plans for missed treatments.
• Spearheaded development and implementation of clinical compliance upgrades. Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
•
May 2023 - November 2024
Educated members on disease processes, encouraging members to make
• healthy lifestyle changes.
Built relationships with patients to encourage trust, listening to and interpreting needs and concerns.
•
Maintained accurate records of client information, treatment plans, progress notes, discharge summaries, and medical histories.
•
Collaborated with other healthcare professionals to coordinate the best possible
• outcome for patients' physical and emotional well-being. Served as resource and advocate for patients and family by sharing accurate information regarding benefits and coverage.
•
Developed and implemented individualized care plans for clients to promote quality of life.
•
Identified potential barriers that could impede successful recovery of clients and
• developed strategies for overcoming them.
May 2022 - May 2023
Performed basic clinical duties patient intake, including gathering detailed medical histories and vital signs, dressing changes, wound cleaning, dressing removal, suture/staple removal, splint application, removal.
•
Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
•
Documented visits using Electronic Medical Records system, scheduled
• appointments and maintained patient records.
Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
•
Worked interdependently with other professionals to provide quality health care to patients.
•
August 2021 - April 2022
Performed basic clinical duties patient intake, including gathering detailed medical histories and vital signs, dressing changes, wound cleaning, dressing removal, suture/staple removal, splint application, removal.
•
Certified Medical Assistant, Primary Care
Centura Health, Colorado Springs, Colorado
Certified Medical Assistant @ Dublin Primary Care
WSI Healthcare Personnel
Administrative Assistant
Colorado Springs Pathology
Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
•
Documented visits using Electronic Medical Records system, scheduled
• appointments and maintained patient records.
• Assisted physicians and nursing personnel and other patient care procedures. Worked interdependently with other professionals to provide quality health care to patients.
•
September 2020 - August 2021
Performed basic clinical duties patient intake, including gathering detailed medical histories and vital signs, dressing changes, wound cleaning, dressing removal, suture/staple removal, splint application, removal.
•
Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
•
Documented visits using Electronic Medical Records system, scheduled appointments and maintained patient records.
•
• Assisted physicians and nursing personnel and other patient care procedures. Worked interdependently with other professionals to provide quality health care to patients.
•
June 2019 - September 2020
Performed basic clinical duties patient intake, including gathering detailed medical histories and vital signs, dressing changes, wound cleaning, dressing removal, suture/staple removal, splint application, removal.
•
Performed laboratory procedures such as drawing blood, preparing specimens
• for testing, and performing EKGs.
Documented visits using Electronic Medical Records system, scheduled appointments and maintained patient records.
•
Assisted physicians and nursing personnel and other patient care procedures, particular women's health.
•
Worked interdependently with other professionals to provide quality health care
• to patients.
June 2018 - February 2019
• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
•
Compiled and entered data into various databases to ensure accuracy and
• completeness.
Served as primary point of contact for facilitating operational and administrative inquiries.
•
CMA & Rx Coordinator/Trainer, Primary Care
Providence Health Systems Primary Care
Monitored daily operations in order to ensure efficient workflow processes were being followed.
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March 2015 - May 2018
Collaborated with providers to pioneer prescription refill protocols & workflows,
• standardized staff of 4 clinics in Washington State. Performed basic clinical duties patient intake, including gathering detailed medical histories and vital signs, dressing changes, wound cleaning, dressing removal, suture/staple removal, splint application, removal.
•
Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
•
Documented visits using Electronic Medical Records system, scheduled
• appointments and maintained patient records.
• Assisted physicians and nursing personnel and other patient care procedures. Worked interdependently with other professionals to provide quality health care to patients.
•
Diploma
Pioneer Pacific College
High School
Buhler High School
EDUCATION
June 2013
GPA 3.79
May 1997
CERTIFICATIONS
• NCMA Certified, 01/01/13, Present
• American Heart Association BLS Certification
Contact this candidate