Frances Hanna
Brooklyn, Maryland ***** • 240-***-**** • ************@*****.***
PROFESSIONAL SUMMARY
Motivated and detailoriented Data Specialist with experience in data entry, records management, reporting, and administrative support. Skilled in maintaining data integrity across systems, generating Excelbased reports, conducting audits, and supporting technologydriven workflow improvements. Organized, reliable, and proactive, comfortable learning new tools, identifying inefficiencies, and helping modernize processes. Strong communicator with the ability to manage competing priorities and work independently.
CORE SKILLS
Data Entry • Records Management • Excel • Word • Reporting & Data Analysis • Documentation Accuracy • Administrative Support • SelfDirected Problem Solving
RELEVANT EXPERIENCE
Administrative & Documentation Specialist
The Trolley Stop Restaurant — Ellicott City, MD 2000–2025
• Perform data entry, documentation review, and digital record maintenance
• Manage and update programrelated data across multiple systems with consistency
• Generate spreadsheets and reports using Excel
• Conduct routine data checks to identify discrepancies and support corrective action
• Support administrative functions including correspondence, filing, and document organization
• Communicate with staff to clarify missing or incorrect information
• Assist with workflow improvements and digital organization
• Adapt quickly to new tools and contribute to more efficient documentation practices
Administrative Support & Customer Coordination
Various Roles — Maryland Area 1986–2000
• Performed data entry, and record updates with strong attention to detail
• Managed email correspondence, scheduling, and clerical tasks
• Organized digital and physical files to support efficient office operations
• Identified documentation issues and resolved discrepancies
• Supported team members and customers with clear, professional communication
• Learned new systems quickly and contributed to smoother administrative workflows
TECHNICAL SKILLS
Microsoft Excel • Microsoft Word • Google Workspace • Digital Filing Systems • Reporting Tools • QuickBooks
EDUCATION
2 years of college in Computer Science at St. Mary’s College in Baltimore, MD