Administrative Assistant with Strong Customer Service and Attention to

MAYELLEN WHITE

**** ******** **** ********* *** C: 904-***-**** *************@*****.***

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Highly effective at handling confidential information.

Microsoft Office, QuickBooks, and Outlook Meticulous attention to detail Time management Professional and mature

Summary

Highlights Strong problem solver Resourceful Dedicated team player. Strong interpersonal skills, Legal administrative support.

Accomplishments: Customer Service, handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Researched, calmed and rapidly resolved client conflicts. Administration Performed administration tasks such as filing, faxing reports, photocopying collateral and scanning documents. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding office operations Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified Clients Docket information. Maintains clients with ease and pose understanding that I have to listen completely to the customer if I am to understand exactly what they are looking for from myself and what they are trying to accomplish.

Global Publishing Real Estate Investing Administrative Assistant 03/30/2015 to 02/29/2016 Virtual Assistant

Jacksonville, FL Handled 26 Real estate investing students by Researching and calling For sale by owners, Craigslist ads, Yellow letters and buyer calls. Standard other services include answering calls, appointment setting, quality control follow ups, database updates, ad placements, Outbound calls to leads, receive calls from leads to sort the prospects from the subjects and schedule follow up calls or meetings for the client. Manage lead generation websites. Miscellaneous data entry. Transcribe portions of the educational podcasts and courses and convert them into action items. Look up information on property leads and locate absentee owners. Setting up the computer application such as google docs, excel, outlook anything that was needed to make the clients business run smoother and more efficient. Weekly set time calls to the client to go over his call logs and potential leads. Also, went over several different ways he could expand his/her real estate business.

Experience Tax Preparer

11/2014 to 03/15/2015 Rapid Access Tax Return

Jacksonville, FL Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information. Verified that information in the computer system was up-to-date and accurate. Fulfillment- Temporary

08/2013 to 02/2014 Rain Tree Graphic

Jacksonville, Fl Sort cargo before loading or unloading. Attach identifying tags to containers or mark them with identifying information. Read work orders or receive oral instructions to determine work assignments or material or equipment needs

03/2007 to 05/2010 City of Jacksonville, Clerk of Courts

Clerical Support Aide II

Jacksonville, Fl Confer with customers by telephone or in person to provide information about services, enter dockets, set court dates or pull files to obtain details in order to help the customer. Check to ensure that appropriate changes were made to resolve customer’s problems. Keep records of customer’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customer service or billing complaints. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested and received and disbursed payments with 100% accuracy

Education Technical F.C.C.J

Jacksonville, Fl, Duval

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