Versatile Administrative Professional with Fast Learning

Nicole Marie Pentico

******.*******@*****.*** – 303-***-****

Professional Experience

Novus Biologicals (Contract), Centennial, CO

CSR/Order Processor (July 2025 – April 2026)

●Order entry, averaging 80 orders a day from start to finish, with a 98% accuracy.

●Answering phone and live chats in a timely manner.

●Gathering estimated shipping timelines, along with copies of the sales confirmations and related orders.

CBR Roofing, Aurora, CO

Accounts Receivable Coordinator (May 2024 – February 2025)

●Invoiced work orders daily by comparing bids to job costs, processing up to $300K manually, and entering into the builder’s third-party system

●Conducted audits of past projects, recovering approximately $230K owed

●Managed collections, deposits, and front-desk administrative support

Robert Half, Denver, CO (Contract Assignments)

Data Entry / Scheduling / Claims Processing (October 2022 – May 2024)

●Pye Barker: Completed year-end fire inspection data entry ahead of schedule

●Property Doctors: Scheduled projects, handled insurance claims, coordinated subcontractors, and managed warehouse equipment updates

●Pinnacle: Processed 100–135 workers’ compensation claims per day with 98% accuracy

Aerotek / Credit Union Direct Connect (CUDC), Denver, CO

Loan Document Specialist (June 2021 – February 2022)

●Verified income, checked signatures, and funded loans for multiple credit unions

●Processed 70–90 loans per day while auditing peers’ files and covering packaging, scanning, and reception tasks

VA Nursing Home at Fitzsimmons, Aurora, CO

Accounts Payable Clerk (April 2021 – June 2021)

●Created receiving reports, updated purchase orders, and maintained Excel tracking

●Assisted with billing Medicare and Medicaid and performed cash handling

●Data entry with high attention to accuracy

Transamerica, Denver, CO

Retirement Services Representative (August 2019 – November 2020)

●Handled up to 80 inbound calls daily about mid- and large-market employee 401(k) accounts

●Advised customers on loans, withdrawals, and tax impacts, including under the CARES Act

Nelnet, Denver, CO

Student Loan Customer Support (February 2019 – July 2019)

●Provided security-adherent reception services

●Gained Department of Education clearance to assist borrowers via calls, chats, and emails

●Managed over 100 daily contacts about refinancing, forbearance, and repayment options

E470 Highway Authority, Denver, CO

Customer Service Representative (June 2015 – February 2019)

●Handled billing and general customer service for toll roads, averaging 100 calls daily

●Explained ExpressToll usage and noted detailed account information

Trulia Rental Fraud, Denver, CO

Fraud Analyst (September 2013 – May 2015)

●Investigated and closed ~2,000 suspected rental fraud cases per month

●Created department templates and workflows, trained team members, and generated SQL reports

●Named Employee of the Quarter, Q1 2014

United States Postal Service / Convergys, Denver, CO

Customer Care Agent (September 2012 – September 2013)

●Obtained DOJ and DOD clearances to handle USPS customer inquiries

●Managed 110–135 calls daily with a 94–96% CSAT average

Sprint National Sales Support (NSS), Denver, CO

Support Agent (March 2011 – August 2012)

●Supported independent dealers with activations, troubleshooting, and billing

●Maintained product knowledge to deliver high-volume support for 100+ calls per day

Arrow / Lockheed Martin, Denver, CO

Data Entry Clerk (Contract) (June 2012 – September 2012)

●Entered orders for telecom moves, updated blueprints, and handled classified/unclassified documentation

●Worked independently to clear backlogs after building mergers

DIRECTV, Denver, CO

Development and Discovery Agent (September 2008 – February 2011)

●Provided advanced troubleshooting, billing, retention, and upselling in a high-volume environment

●Scheduled department staffing using WFM, including breaks and callouts

●Acted as trainer and stand-in supervisor

Aurora International, Denver, CO

International Export / Office Manager (June 2007 – December 2008)

●Quoted, purchased, and shipped parts for mining equipment worldwide

●Oversaw accounting, payroll, travel, and document preparation

Education

Skyview High School, Thornton, CO (Graduated 1997)

Software Experience

Microsoft Office (Word, Excel, PowerPoint, Outlook), QuickBooks, SABRE, CSG, DishPromo/Dishsmart, DORIS/Rover, RIO, OMS, IEX, Gateway Agent, Wildblue Porthole, WFM scheduling, Web Admin/Dotcom, AutoCAD, Pinnacle, Eagle One, ECC, ASID, Salesforce, SQL, Trulia Tool, Sage

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