Restaurant Training Manager Customer Service Leader

SUMMARY

Dedicated and reliable professional with experience in customer service and management support roles. Proven ability to lead teams, train staff, and foster a positive work environment. Strong problem-solving and creative thinking skills, with hands-on experience working with young children, including potty training, meal preparation, and maintaining clean, organized spaces.

EDUCATION

Psychology Associate of Arts, Prince George's Community College

Expected Graduation: May 2027 GPA- 3.36

Suitland High School, Prince George’s County Maryland

May 2024 GPA- 3.6

Photography/ Painting, - Darkroom and digital photography; Adobe lightroom; Adobe illustrator; Adobe Lightroom

WORK EXPERIENCE

Chick Fil A, Steeplechase April 2021- Present

Training Manager July 2025 - Present

Trains new and existing team members; Guides Team Training; Oversees areas of growth in all team members/ leaders; Management support roles; Leads in suggestive selling and upselling opportunities; Leads and Trains Closing Tasks

Team Trainer August 2024- July 2025

Trains new employees; Coaches attentiveness, courtesy, and fast services

Front of House Team Member April 2021- August 2024

Ability to work in fast-paced environments; Works in team building setting; Completing closing Tasks

ADDITIONAL EXPERIENCE

Care Taker August 2024 - Present

References are available on request

Contact this candidate